Altaf Simavatwala
Project Manager/ Product Owner
Ahmedabad,India
Summary
Enthusiastic Innovative Hardworking Proactive Assistant manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Versatile Project Leader offering [12] years of proven success adapting to Leadership roles. Highly adaptable and focused with good multitasking, problem-solving and organizational abilities.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
Advantmed
Ahmedabad
07.2019 - Current
- Developed and initiated projects, manage client delivery, and monitored performance
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Developed implementation methodologies to rein in project costs while meeting key milestones
- Led employee relations through effective communication, coaching, training and development.
Product Owner
Advantmed
09.2018 - 10.2019
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Closely collaborated with project members to identify and quickly address problems.
- Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.
Business Intelligence Team Lead
Advantmed
06.2016 - 08.2018
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Developed and initiated projects, including managing costs, schedule and performance.
- Drove team success through shared vision and recognition of quality performance.
- Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Implemented actions to mitigate risk by developing contingency and avoidance strategies.
- Closely collaborated with project members to identify and quickly address problems.
Quality Analyst
Advantmed
01.2015 - 06.2016
- Perform Transaction Audit for Calls and documentation
- Performed root cause analysis through Audit Data and Quality Tools
- Compiled and distributed weekly feedback to team members to improve service time and quality while increasing productivity.
- Developed and maintained quality assurance procedure documentation.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
Senior Cliant Service Executive
Medusind
02.2011 - 01.2015
- Carried out day-day-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Developed team communications and information for meetings.
Customer Service Executive
Vodafone
03.2009 - 02.2011
- Satisfy customer with availability of service or resolution.
- Taking care of all perimeters : - Productivity
- Quality - Average call handling time - Customer Satisfaction - Additional responsibility - Manage team production & quality data.
- Train new resources - Resolution team queries.
- Organize Daily/Weekly/Monthly meetings.
Education
B.COM -
Gujarat University
Ahmedabad, GJ 01.2009 - 01.2013
High School -
Divan-Ballubhai School
Ahmedabad, GJ 04.2006 - 04.2008
Skills
Project Management
Accomplishments
- Licenses & Certifications Project Management - KPMG
- Sign Sigma Yellow Belt
- Train the Trainer
Projects
1. Product Design
- Portal for Quality Department
- Contact Center Portal Design
- NLP for Coding
2. Department Setup
- PMO Office for Client Project
- PMO Office for Process Improvement Projects
- Escalations Team
- Non-Voice Audit Process
- Process Innovation Department ( Operation Activity Automation)
3. Work Force Management Process Automation
4. Process Improvement Projects
- a. Improve CHP ( Calls per Hour) by Portal Design
Writing
Poems , Standup , Articles
Timeline
Assistant Manager
Advantmed
07.2019 - Current
Product Owner
Advantmed
09.2018 - 10.2019
Business Intelligence Team Lead
Advantmed
06.2016 - 08.2018
Quality Analyst
Advantmed
01.2015 - 06.2016
Senior Cliant Service Executive
Medusind
02.2011 - 01.2015
Customer Service Executive
Vodafone
03.2009 - 02.2011
B.COM -
Gujarat University
01.2009 - 01.2013
High School -
Divan-Ballubhai School
04.2006 - 04.2008
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