Hi, I’m
Altaf Simavatwala
Project Manager/ Product Owner
Ahmedabad,India
Summary
Enthusiastic Innovative Hardworking Proactive Assistant manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Versatile Project Leader offering [12] years of proven success adapting to Leadership roles. Highly adaptable and focused with good multitasking, problem-solving and organizational abilities.
Overview
14
years of professional experience
6
years of post-secondary education
Work History
AdvantmedAhmedabad
Assistant Manager
2019.07 - Current (7 education.years_Label & 4 education.months_Label)
Job overview
- Developed and initiated projects, manage client delivery, and monitored performance
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Developed implementation methodologies to rein in project costs while meeting key milestones
- Led employee relations through effective communication, coaching, training and development.
Advantmed
Product Owner
2018.09 - 2019.10 (1 education.year_Label & 1 education.month_Label)
Job overview
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Closely collaborated with project members to identify and quickly address problems.
- Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.
Advantmed
Business Intelligence Team Lead
2016.06 - 2018.08 (2 education.years_Label & 2 education.months_Label)
Job overview
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Developed and initiated projects, including managing costs, schedule and performance.
- Drove team success through shared vision and recognition of quality performance.
- Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Implemented actions to mitigate risk by developing contingency and avoidance strategies.
- Closely collaborated with project members to identify and quickly address problems.
Advantmed
Quality Analyst
2015.01 - 2016.06 (1 education.year_Label & 5 education.months_Label)
Job overview
- Perform Transaction Audit for Calls and documentation
- Performed root cause analysis through Audit Data and Quality Tools
- Compiled and distributed weekly feedback to team members to improve service time and quality while increasing productivity.
- Developed and maintained quality assurance procedure documentation.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
Medusind
Senior Cliant Service Executive
2011.02 - 2015.01 (3 education.years_Label & 11 education.months_Label)
Job overview
- Carried out day-day-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Developed team communications and information for meetings.
Vodafone
Customer Service Executive
2009.03 - 2011.02 (1 education.year_Label & 11 education.months_Label)
Job overview
- Satisfy customer with availability of service or resolution.
- Taking care of all perimeters : - Productivity
- Quality - Average call handling time - Customer Satisfaction - Additional responsibility - Manage team production & quality data.
- Train new resources - Resolution team queries.
- Organize Daily/Weekly/Monthly meetings.
Education
Gujarat UniversityAhmedabad, GJ
B.COM
2009.01 - 2013.01 (4 education.years_Label)
Divan-Ballubhai SchoolAhmedabad, GJ
High School
2006.04 - 2008.04 (2 education.years_Label)
Skills
Project Management
Strategic Planning
Analytics & Reporting
Software Development Lifecycle
Functional & Business Requirements
Accomplishments
- Licenses & Certifications Project Management - KPMG
- Sign Sigma Yellow Belt
- Train the Trainer
Projects
1. Product Design
- Portal for Quality Department
- Contact Center Portal Design
- NLP for Coding
2. Department Setup
- PMO Office for Client Project
- PMO Office for Process Improvement Projects
- Escalations Team
- Non-Voice Audit Process
- Process Innovation Department ( Operation Activity Automation)
3. Work Force Management Process Automation
4. Process Improvement Projects
- a. Improve CHP ( Calls per Hour) by Portal Design
Writing
Poems , Standup , Articles
Timeline
Assistant Manager
Advantmed
2019.07 - Current (7 education.years_Label & 4 education.months_Label)
Product Owner
Advantmed
2018.09 - 2019.10 (1 education.year_Label & 1 education.month_Label)
Business Intelligence Team Lead
Advantmed
2016.06 - 2018.08 (2 education.years_Label & 2 education.months_Label)
Quality Analyst
Advantmed
2015.01 - 2016.06 (1 education.year_Label & 5 education.months_Label)
Senior Cliant Service Executive
Medusind
2011.02 - 2015.01 (3 education.years_Label & 11 education.months_Label)
Customer Service Executive
Vodafone
2009.03 - 2011.02 (1 education.year_Label & 11 education.months_Label)
Gujarat University
B.COM
2009.01 - 2013.01 (4 education.years_Label)
Divan-Ballubhai School
High School
2006.04 - 2008.04 (2 education.years_Label)