Altaf Ahmad Hajam
Gulgam, Kupwara
Summary
Assigned to the environmental servlce section; with direct oversight ot over 20 employees. Direct dally operations of the planning. organizing, and evaluation of hotel sanitation, environmental functions and control measures within the designated department, training new staff on our cleaning procedures. paying attention to details, making sure all rooms and public areas for the guests are clean and tidy.
Make out dally lists with another supervisor for what floors/houses staff will do dally. Recheck houses..suite's, and rooms after cleaned to make sure pass standards before the inspector does a final check.
Supervise and inspect our housekeepers to ensure that each assigned guest rooms are cleaned. all amenities are replenished for the next guests.
Opening and closing duties and dally housekeeping boards assigned.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Lords Inn
Jammu
02.2022 - 12.2023
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Responded promptly to maintenance requests from guests or staff members.
- Created and implemented daily cleaning schedules for staff members.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Communicated with maintenance team on damages to repair.
- Established effective communication between team members in order to foster a positive work environment.
- Verified each completed room against standard plans to maintain consistency.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Housekeeping Room Attendant
Lords Inn
Jammu
08.2021 - 02.2022
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Communicated with customers about requests for additional supplies or cleaning services.
- Sorted and counted linens and organized in storage areas.
- Kept up-to-date records of items cleaned in each room.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Replenished room amenities according to established guidelines.
- Inspected furniture for damage or stains in between guest stays.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Followed safety procedures when using chemical cleaners and power equipment.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Steward
Himayat Kupwara
Kupwara
10.2020 - 05.2021
- Assisted with unloading delivery trucks and putting away stock.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Disposed of waste materials in designated containers per health regulations.
- Inspected equipment for proper functioning prior to use each day.
- Responded quickly to any spills or messes that occurred within the kitchen area.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Maintained a clean, safe, and organized work environment.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
B.Com - Commerce
University of Kashmir
Srinagar02-2021
12th -
Boys Higher Secondary
Kupwara01-2013
10 Th - High School
Boys High School
Kupwara01-2011
Skills
- Department Coordination
- Employee Evaluations
- Staff Evaluations
- Cleaning Practices
- Customer Service-Focused
- Supply Inventory Management
- Quality Assurance Controls
- Cleaning and Sanitation
- Report Generation
- Data Archiving
- Washing Windows
- Document Control
- Invoice Processing
- Health and Safety Compliance
- Window Cleaning
- Quality Assurance and Control
- Expense Tracking
- Quality Assurance
- Training and Mentoring
- Customer Service
- Performance Improvements
- Regulatory Compliance
- Vacuuming and Sweeping
Certification
- Lords Inn Jammu: Housekeeping Supervisor
- DDU-GKY, HIMAYAT, IL&FS: Food & Beverages Steward.
- Royal Polytechnic College, Kupwara: Diploma in System Management {DSM}.
Languages
Kashmir
First Language
English
Elementary (A2)
A2
Urdu
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Housekeeping Supervisor
Lords Inn
02.2022 - 12.2023
Housekeeping Room Attendant
Lords Inn
08.2021 - 02.2022
Steward
Himayat Kupwara
10.2020 - 05.2021
B.Com - Commerce
University of Kashmir
12th -
Boys Higher Secondary
10 Th - High School
Boys High School
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