ALTHAF MOHAMMED T A
ERNAKULAM
Summary
Technical savvy Internet Technical Support Representative with background in delivering high-level customer-centric IT solutions. Leveraged solid technical skills to troubleshoot, diagnose and resolve complex network problems while ensuring customer satisfaction. Strengths include exceptional communication capabilities, problem-solving skills and ability to work under pressure. Demonstrated impact on improving previous client's systems efficiency and reliability. Knowledgeable professional bringing several years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.
Overview
10
10
years of professional experience
Work History
Internet Technical Support Representative
SELF EMPLOYED
ERNAKULAM
01.2015 - Current
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Conducted workflow analysis, space design or cost comparison analysis.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Configured hardware devices and software settings to optimize network performance.
Education
BBA - Business Administration
KMM COLLEGE
VAZHAKKALASkills
- Project management
- Data analysis
- Network troubleshooting
- Customer relationship management
- Technical support
- Workflow optimization
Affiliations
- PLAYING CRICKET
- IMPROVING CUSTOMER RELATION
Languages
Malayalam
First Language
English
Beginner
A1
Tamil
Beginner
A1
Hindi
Beginner
A1
Accomplishments
- RUNS OWN BUSINESS
Timeline
Internet Technical Support Representative
SELF EMPLOYED
01.2015 - Current
BBA - Business Administration
KMM COLLEGE
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