Hi, I’m
ALTHAF ANWAR
Ernakulam
Summary
Tireless, well-organized Customer Advisor determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs.
Overview
2
years of professional experience
5
years of post-secondary education
1
Language
Work History
K K HAMEED AND COMPANY Ernakulam
Customer Advisor
08.2021 - Current
Job overview
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
- Documented customer interactions in internal database to maintain complete customer service history.
Education
CTS Training Centre KozhikodeKozhikode
Health Care And Hospital Management from Healthcare
06.2018 - 03.2021
GOVERNMENT BOYS HIGHER SECONDARY SCHOLLPERUMBAVOOR
HIGHER SECONDARY EDUCATION from BIOSCIENCE
06.2016 - 04.2018
Anita Vidyalaya School Kalady
SSLC from Secondary Education
06.2014 - 03.2015
Skills
Customer research
Rhetorical communication
Retention strategies
Data entry skills
Warehousing functions
Timeline
Customer Advisor
K K HAMEED AND COMPANY
08.2021 - Current
CTS Training Centre Kozhikode
Health Care And Hospital Management from Healthcare
06.2018 - 03.2021
GOVERNMENT BOYS HIGHER SECONDARY SCHOLL
HIGHER SECONDARY EDUCATION from BIOSCIENCE
06.2016 - 04.2018
Anita Vidyalaya School
SSLC from Secondary Education
06.2014 - 03.2015