Althea Wilson Macwan
Business Operations
Mumbai
Summary
Business Operations Professional experienced in Order Management, Supply Chain Operations, Customer Service, and Accounts Receivable. Delivered efficient SAP-based order processing and end-to-end order fulfillment through effective logistics coordination and Letter of Credit management. Focused on enhancing operational performance, driving customer satisfaction, and implementing continuous process improvements.
Overview
3
3
Languages
2
2
Certifications
18
18
years of professional experience
Work History
Customer Order Service – Executive
Carestream Health Care Pvt Ltd
11.2019 - Current
- Managed end-to-end order processing in SAP, ensuring timely and accurate execution aligned with SLAs.
- Partnered with sales operations, finance, customer service, and logistics teams to guarantee smooth order fulfillment and credit release.
- Engaged third-party logistics (3PL) providers to ensure on-time dispatch and delivery.
- Monitored order lifecycle and resolved exceptions to maintain timely customer deliveries.
- Prepared and reviewed Letter of Credit (LC) documentation in compliance with customer, banking, and international trade requirements.
- Liaised with customers and banking partners to facilitate LC transactions and document submissions.
- Resolved LC discrepancies with banks and customers to ensure timely payment realization and transaction closure.
- Supported internal and external audits by maintaining accurate transactional and compliance documentation.
Deputy Manager – Relationships
Expat Projects & Development Pvt Ltd
05.2008 - 10.2019
- Oversee relationships for more than 350 global customers, resolving grievances and complaints related to transactions.
- Maintain high customer satisfaction by resolving escalations and grievances within promised timelines.
- Support cross-functional business initiatives by identifying new opportunities through existing customer relationships.
- Managed relationships for over 350 global customers, resolving transaction-related grievances and complaints to enhance client satisfaction.
- Supported cross-functional business initiatives by identifying and leveraging new opportunities within existing customer relationships.
- Directed collections for projects to ensure consistent cash inflow, delivering regular reports to stakeholders on financial status.
- Drive collections for projects to ensure consistent cash inflow, providing regular reports to stakeholders.
- Developed an ecosystem for enhanced client servicing, including regular market updates, mortgage processing assistance, and broker support for rental income/resale.
Education
Diploma - PR and Advertising
WELINGKAR INSTITUTE
Mumbai, India01-2011
MBA - Logistics And Supply Chain Management
Amity University
Mumbai, India 04.2001 -
Bachelor's - Commerce
Mumbai University
01-2008
Skills
Order processing
SAP
Operations management
Excel
Office software
Executive support
Interpersonal skills
Certification
Supply Chain Basics
AWARDS
Appreciation for smooth and error-free billings during year-end, Appreciation for timely closure on all orders, Best Sales Support Team Member, Best Sales Support Team Member, Maximum collection done, Maximum collection done
Cooking & Travelling
I love cooking and experiment new dishes at home. Recently traveled to South Africa
Timeline
Customer Order Service – Executive
Carestream Health Care Pvt Ltd
11.2019 - Current
Deputy Manager – Relationships
Expat Projects & Development Pvt Ltd
05.2008 - 10.2019
MBA - Logistics And Supply Chain Management
Amity University
04.2001 -
Bachelor's - Commerce
Mumbai University
Diploma - PR and Advertising
WELINGKAR INSTITUTE