Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
Generic
Alveena Marita Miranda

Alveena Marita Miranda

Mangalore

Summary

Providing excellent customer service, encouraging loyalty, and improving the entire customer experience are the main goals of customer support. The goal of customer service is to establish long-lasting connections with clients by paying close attention to their needs, providing tailored solutions, and keeping lines of communication open. In the end, it all comes down to providing a smooth, enjoyable experience for customers that not only meets but above their expectations, enhancing the business's standing and long-term profitability.

Overview

2026
2026
years of professional experience

Work History

Customer Support Executive

Interactive Digits
08.2024 - 06.2025
  • Addressed customer inquiries through chat, inbound, and outbound calls with efficiency.
  • Delivered precise product and service information to clients.
  • Resolved complaints by offering effective solutions and ensuring customer satisfaction.

Customer Service Executive

IEnergizer Business excellence
BENGALURU
10.2022 - 06.2024
  • Efficiently address customer inquiries through email, chat, and face-to-face interactions.
  • Deliver precise details on products and services to customers.
  • Resolve complaints with effective solutions, ensuring customer satisfaction.
  • Track and aim to surpass Key Performance Indicators (KPIs) to enhance service quality.

Senior Customer Service Representative

Concentrix
BENGALURU
12.2021 - 10.2022
  • Deliver expert technical support for both inbound and outbound calls.
  • Ensure rapid response to customer inquiries and concerns via phone.
  • Utilize advanced troubleshooting methods for swift issue identification and resolution.
  • Drive customer satisfaction and retention by resolving problems effectively.

Customer Service Executive

Altruist technologies pvt ltd
BENGALURU
10.2020 - 12.2021
  • Proactively engage customers with information on new offerings and updates from BYJUS through targeted calls.
  • Execute diligent follow-ups to ensure resolution of reported issues, offering supplementary support to enhance customer experience.
  • Administer customer satisfaction surveys and conduct feedback calls to measure and improve service quality.

HR Executive

Udaan
BENGALURU
11.2019 - 05.2020
  • Updated and maintained employees records and benefits information.
  • Researching, speaking to employees in person, and solving their issues.
  • Providing detail information to new employees regarding company's policies and benefits.
  • Assist to staff communication and tracking activities for the annual staff surveys, performance management processes, etc.

Customer Service Executive

TelePerformance
BENGALURU
10.2018 - 10.2019
  • Built strong relationships with customers through active listening and effective communication.
  • Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.

Customer Service Executive

Karvy data management
Mangalore
05.2016 - 06.2018
  • Provided expert assistance to customers inquiring about bank account balances and statements.
  • Specialized in supporting victims of fraud, theft, ensuring swift resolution.
  • Efficiently managed the replacement process for lost or stolen credit and debit cards.
  • Meticulously documented all customer interactions, including account details and call outcomes.

Customer Service Executive

Mphasis an HP Company
Mangalore
06.2014 - 11.2014
  • Provided expert assistance to customers inquiring about bank account balances and statements.
  • Specialized in supporting victims of fraud, theft, ensuring swift resolution.
  • Efficiently managed the replacement process for lost or stolen credit and debit cards.
  • Meticulously documented all customer interactions, including account details and call outcomes.

Customer Support Executive

Interactive Digits

Education

PUC (ARTS)

ST. Sebastian PU Collage
Permannur, Dakshina Kannada
01-2011

SSLC

ST. Sebastian High School
Permannur, Dakshina Kannada
01-2009

Skills

  • Complaint resolution
  • Clear communication
  • Positive attitude
  • Patience
  • Confidence
  • Professionalism

Languages

Konkani
First Language
English
Beginner
A1
Kannada
Beginner
A1
Hindi
Beginner
A1

Custom

I hereby declare that the above-mentioned information is true and correct to the best of my knowledge and belief.

                                                                                                                                                                           Alveena Marita

Timeline

Customer Support Executive

Interactive Digits
08.2024 - 06.2025

Customer Service Executive

IEnergizer Business excellence
10.2022 - 06.2024

Senior Customer Service Representative

Concentrix
12.2021 - 10.2022

Customer Service Executive

Altruist technologies pvt ltd
10.2020 - 12.2021

HR Executive

Udaan
11.2019 - 05.2020

Customer Service Executive

TelePerformance
10.2018 - 10.2019

Customer Service Executive

Karvy data management
05.2016 - 06.2018

Customer Service Executive

Mphasis an HP Company
06.2014 - 11.2014

Customer Support Executive

Interactive Digits

PUC (ARTS)

ST. Sebastian PU Collage

SSLC

ST. Sebastian High School
Alveena Marita Miranda