Alvin Nath
Business Head
Gurgaon
Summary
Dynamic Business professional with proven track record in driving organizational growth and enhancing operational efficiency. Known for strong focus on team collaboration and achieving results in dynamic environments. Recognized for strategic planning, financial oversight, and adaptability. Skilled in analytical problem-solving and project management, leading cross-functional teams to exceed performance targets and drive organizational success.
Overview
20
20
years of professional experience
Work History
Business Head
RILC Academy
04.2023 - Current
- Set and monitored annual budgets for departments and entire business.
- Enhanced customer satisfaction with timely response to issues and proactive problem-solving measures.
- Developed and implemented successful strategies for building company sales.
- Built and strengthened relationships with industry partners to drive growth.
- Expanded market reach by identifying and pursuing new business opportunities.
- Increased revenue by developing and implementing strategic sales initiatives.
- Established and managed monthly, quarterly and yearly sales plans.
- Led cross-functional teams to achieve successful project completion within tight deadlines.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior Business Development Manager
Nordic Drizit Tech
05.2022 - 03.2023
- Streamlined internal processes related to lead generation and prospecting tactics, reducing time spent on administrative tasks.
- Collaborated with cross-functional teams to develop comprehensive proposals for prospective clients.
- Managed a diverse team of sales professionals, providing coaching and guidance to optimize performance.
- Performed client research and identified opportunities for account growth, account penetration, and market expansion.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Senior Client Services Manager
Bird Aviation Academy
03.2017 - 04.2022
- Primary point of contact for clients and coordination with all aspects of client project management.
- Liaising with various airlines in order to understand their latest recruitments and SOPs.
- Overseeing the activities of staff to ensure productive counseling drives in junior and senior colleges in the northeastern region.
- Coordinating with government departments of the National Skill Development Corporation (NSDC) and Assam Skill Development Mission (ASDM).
- Understanding key deliverables and leading day-to-day management of client experience.
- Assisting in project coordination with the creative and production team and external vendors.
- Ensuring quality of work by understanding branding practices and applying this knowledge in preparing and assisting presentations.
- Preparing, managing, and executing budgets in order to achieve set targets and objectives.
- Exceeded revenue targets through diligent account management and innovative approaches to upselling services where appropriate.
- Liaised with leadership team to support strategic opportunities and align cross-functional resources with delivery.
Business Team Leader
British Airways
08.2016 - 01.2017
- Led and managed a team of contact center agents, and developed a strong team spirit among team members.
- Mentored junior staff members, fostering professional growth and development within the team.
- Coached sales team members, assessing strengths, and weaknesses to develop plans for improvement and optimize sales performance through company coaching methodology.
- Oversaw risk management efforts to minimize potential threats to project success or profitability.
- Optimized client relationships through proactive communication, addressing concerns promptly and professionally.
- Analyzing performance and business data to identify opportunities for improvement and resource requirements.
- Dealing with escalations and ensuring that customer loyalty is maintained, while keeping in mind the business deliverables at the same time.
- Ensure minimum defects and breakdowns in day-to-day operations.
Business Shift Leader
British Airways
03.2015 - 08.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Improve the consistency and accessibility of the duty desk to the agents.
- Check the operational canvas, monitor calls in Q, and service factors. Organize attendance at briefs, support agents on the phones, and ensure correct usage of Aspect code and wrap/idle/talk time to offer additional support.
- Provide a clear handover to the next shift leader/team leader.
- Make decisions regarding the use of the CallBA budget with appropriate approvals.
Senior Customer Care Executive
American Express
10.2006 - 08.2010
- Managed a team of Customer Service Executives and mentored them toward delivering exemplary customer service to achieve the American Express mission.
- Exceeded performance targets consistently, earning recognition as a top performer within the department.
- Collaborated with cross-functional teams to address complex customer inquiries, resulting in timely solutions.
- Mentored junior team members, improving overall team performance and cohesiveness.
- Conduct weekly coaching and feedback sessions for customer care professionals, responsible for day-to-day functioning and administrative work, including production floor management.
- Develop reports for the team on a weekly, monthly, quarterly, and annual basis.
Senior Sales Officer
Saffron Global Limited
07.2005 - 10.2006
- Generated qualified prospects to drive the U.K. mortgage outbound process.
- Achieved consistently high annual sales targets by diligently monitoring progress and adjusting strategies as needed.
- Boosted sales revenue by establishing strong relationships with key clients and delivering targeted presentations.
- Provided direct support and guidance to new recruits on the production floor, facilitating their integration and performance.
- Provided strategic direction and oversight for team operations, ensuring alignment with organizational goals.
Education
MBA - Human Resources Management
Monad University
Hapur, India 04.2001 -
Bachelor of Science - Physics, Chemistry, Biology
Calorx Teachers' University
Gujrat, India 04.2001 -
Skills
Operational efficiency management
Timeline
Business Head
RILC Academy
04.2023 - Current
Senior Business Development Manager
Nordic Drizit Tech
05.2022 - 03.2023
Senior Client Services Manager
Bird Aviation Academy
03.2017 - 04.2022
Business Team Leader
British Airways
08.2016 - 01.2017
Business Shift Leader
British Airways
03.2015 - 08.2016
Senior Customer Care Executive
American Express
10.2006 - 08.2010
Senior Sales Officer
Saffron Global Limited
07.2005 - 10.2006
MBA - Human Resources Management
Monad University
04.2001 -
Bachelor of Science - Physics, Chemistry, Biology
Calorx Teachers' University
04.2001 -
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