ALWIN CHARLS
KASARGOD
Summary
To develop my personal professional skills to enhance my knowledge in sports sector to utilize my energetic service to the firm to be responsible towards all the duties assigned and to grow myself in all means.
A graduate in Bachelor Of Commerce with all basic skills required to be employed in an organization. Also, aim to be associated with an organization which provides an opportunity to exhibit my talents and improve my knowledge and skills. Responsible towards duties and constant energy keeper towards a task accomplishment.
Overview
11
11
years of professional experience
Work History
STORE MANAGER
FIRSTCRY.COM
KERALA
08.2023 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored employee performance and identified performance gaps for corrective action.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Created weekly work schedules for store personnel.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Developed relationships with suppliers to negotiate better prices.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed orders to restock shelves.
- Implemented campaigns and promotions to help with developing goods and services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Trainer
Popees Babycare LTD
KERALA
12.2022 - 06.2023
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Evaluated modes of training delivery to optimise training effectiveness, training costs or environmental impacts.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Assisted with developing online learning modules for remote learners.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Supervised, evaluated or referred instructors to skill development classes.
- Created and offered additional materials to enhance training.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Explained goals and expectations required of trainees.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
STORE MANAGER
POPEES BABY CARE
CALICUT
12.2021 - 12.2022
- Overall store and business management
- Staff Management
- Stock planning
- Opening and closing process
- Handling customer queries and complaints
- Marketing
- Inventory management
- Store VM management
- RTV Management
SUPERVISOR
MOTHERCARE- RELIANCE BRAND LIMITED
BANGALORE
04.2019 - 12.2021
- Overall store management
- Opening and closing process
- DSR Preparation
- Inventory Management
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented quality control measures, significantly reducing error rates.
- Developed strategies to improve team performance and productivity.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
CUSTOMER CARE (BPO SECTOR)
INTELNET GLOBAL SERVICES
BANGALORE
03.2018 - 03.2019
- Handling customer complaints & queries
- Time to time communication with customers
- Proper behavior with customers
- Updated databases with new and modified customer data.
- Answered customers' questions about services and products offered.
- Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.
STORE SUPERVISOR
SHOE LAND, WHOLESALE AND RETAIL
CHERUPUZHA
01.2014 - 02.2018
- Overall management
- Customer support
- Stock planning
- Handling customer queries
- Tracked inventory and conducted cycle counts to maintain accurate records.
Education
Bachelor of Commerce -
AISECT UNVERSIITY(RABIINDRANATH TAGORE UNVERSIITY)
KERALA01.2021
Higher Secondary Education -
Board of Andra Pradesh
01.2014
SSLC -
State Board of Kerala
04-2011
Skills
- Energetic
- Leadership
- Confident
- Hard Work
- Creative spirit
- Reliable & professional
- Organised
- Time management
- Team player
- Quick learner
- Motivated
Accomplishments
- Selected as Best Store Manager at Popees Babycare.
- Promoted to Trainer at Popees Babycare.
- Received Certificate for Best Store while serving as Store Manager at Popees Babycare.
- Achieved Monthly Targets consistently as a Fashion Consultant at Mothercare and received management appreciation.
- Promoted to Flagship Store Manager at FirstCry.
Languages Known
- ENGLISH
- MALAYALAM
- KANNADA
- TELUGU
- TAMIL
References
- ANL THANKACHAN ,SHOE LAND,MANAGER - 9645398630
- SHIJIL, TEAM LEADER, INTELNET GLOBAL SERVICES, +91 9946743529
- Prajth Adhithya (Area Operation manager - Popees Baby Care PVT LTD)- 8547531872
- FIRSTCRY.COM - Area Manager - JERIN PAUL -8848218134
Sports Achievements
- PLAYED IN WEST GODAVARY DISTRICT BASKETBALL TEAM and won the first prize.
- CAPTAINED COLLEGE CRCKET TEAM FOR 2 YEARS
- REPRESENTED COLLEGE IN BASKET BALL AND IN VOLLEY BALL
Personal Information
- Father's Name: CHARLS
- Date of Birth: 02/13/96
- Gender: MALE
- Nationality: INDIAN
- Marital Status: MARRIED
- Religion: CHRISTIAN, RC
Disclaimer
I hereby declare that the above mentioned details are authentic, genuine and true to the best of my knowledge.
Timeline
STORE MANAGER
FIRSTCRY.COM
08.2023 - Current
Trainer
Popees Babycare LTD
12.2022 - 06.2023
STORE MANAGER
POPEES BABY CARE
12.2021 - 12.2022
SUPERVISOR
MOTHERCARE- RELIANCE BRAND LIMITED
04.2019 - 12.2021
CUSTOMER CARE (BPO SECTOR)
INTELNET GLOBAL SERVICES
03.2018 - 03.2019
STORE SUPERVISOR
SHOE LAND, WHOLESALE AND RETAIL
01.2014 - 02.2018
Bachelor of Commerce -
AISECT UNVERSIITY(RABIINDRANATH TAGORE UNVERSIITY)
Higher Secondary Education -
Board of Andra Pradesh
SSLC -
State Board of Kerala
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