Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Alwin Dcosta

Alwin Dcosta

Bengaluru

Summary

Dynamic Technical Support Engineer with over 15 years of experience in technical support, client platform engineering, and training. Adept at customer service, account management, and technical troubleshooting. Skilled in Windows, Linux, MDM, AWS, SQL and Networking. Recognized with accolades including the " Presidents Club Award" and "TSAT Award."

Overview

10
10
years of professional experience
1
1
Certification

Work History

Associate Consultant

HCL Tech
Bengaluru
04.2024 - Current

Implementing and Managing EUC tools like VMware Workspace ONE, Airwatch , Intune and SCCM/MECM for Uber Technologies

Tier 2 Technical Support Engineer

VMware
Bengaluru
03.2015 - 03.2024

Provide global support to VMware customers on Workspace ONE (Airwatch) mobile device management solution

Technical Trainer

Concentrix
Bengaluru
08.2014 - 02.2015

Education

Bachelor of Science - Mechanical Engineering

Bangalore College of Engg & Tech
Bengaluru
07-2008

Skills

Troubleshooting

MDM

Windows

Linux

MacOS

SQL

Rest API

AWS

Networking

Training

Certification

VMware Certified Professional - Digital Workspace, 2024

VMware Certified Professional - Datacenter Virtualization, 2017

Timeline

Associate Consultant

HCL Tech
04.2024 - Current

Tier 2 Technical Support Engineer

VMware
03.2015 - 03.2024

Technical Trainer

Concentrix
08.2014 - 02.2015

Bachelor of Science - Mechanical Engineering

Bangalore College of Engg & Tech

Similar Profiles

CREATE PROFILE
Alwin Dcosta