Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Alwin Joy

Alwin Joy

Bengaluru

Summary

Senior Field Service Engineer with extensive experience in installation, maintenance, and troubleshooting of complex systems. Proficient in Sequencing and Diagnostics Instruments, delivering high-quality service and support. Proven track record in effective time management and collaborative problem-solving, resulting in enhanced operational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Field Service Engineer

Premas Lifesciences Pvt Ltd
Bengaluru
06.2021 - Current
  • Delivering installation and service support for troubleshooting and maintenance of Illumina NGS instruments, Agilent Flowcytometry, Bruker CosMx, and Covaris Ultrasonicators.
  • Collaborating with departments to develop innovative solutions addressing customer issues.
  • Installation of upgrades, patches, and new applications remotely or onsite as required.
  • Providing technical guidance and training to junior field engineers on instrument operations.

Customer Service Manager

Agappe Diagnostics Ltd
Mangalore
04.2021 - 06.2021
  • Provided installation, troubleshooting, and application support for Agappe Instruments.
  • Conducted preventive maintenance to ensure optimal equipment performance.
  • Managed customer relationships to enhance service satisfaction.

Product Specialist

Agappe Diagnostics Ltd
Bengaluru
11.2017 - 03.2021
  • Provided application and service support for Agappe Instruments.
  • Supported sales team with marketing by assisting with product demonstrations.
  • Troubleshooting and Calibration of instruments
  • customer training

Service Manager

BioCp Pvt Ltd
Kochi
12.2016 - 11.2017
  • Managed service and application team to enhance operational efficiency.
  • Conducted training for team members to improve skill sets.
  • Supported installation and troubleshooting of BioCp instruments to ensure functionality.

Area Service Engineer

Sysmex India Pvt Ltd
Kochi
02.2014 - 12.2016
  • Executed installation, maintenance, troubleshooting and service procedures for Sysmex instruments.
  • Provided application support and customer training
  • Assisted in sales and optimized customer management operations.

Service Engineer

Times Biotech
Thrissur
06.2013 - 02.2014
  • Provided installation and service support for Siemens, Sysmex, Abbot, Iris Healthcare instruments.

Education

B.E - Biomedical Engineering

Anna University
Chennai
05-2013

Skills

  • Technical troubleshooting
  • Equipment maintenance and repair
  • Field installations and upgrades
  • Customer training and support
  • Service documentation
  • Team collaboration and direction
  • Problem solving skills
  • Remote technical support
  • Computer proficiency
  • Customer relationship management

Languages

Malayalam
First Language
English
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
Kannada
Beginner
A1
Hindi
Beginner
A1

Certification

  • Illumina NovaSeq X Plus FSE Training
  • Illumina NovaSeq 6000 FSE Training
  • Illumina NextSeq 1000/2000 FSE Training
  • Illumina NextSeq 550/MiniSeq FSE Training
  • Illumina MiSeq FSE Training
  • Bruker CosMx FSE Training

Timeline

Senior Field Service Engineer

Premas Lifesciences Pvt Ltd
06.2021 - Current

Customer Service Manager

Agappe Diagnostics Ltd
04.2021 - 06.2021

Product Specialist

Agappe Diagnostics Ltd
11.2017 - 03.2021

Service Manager

BioCp Pvt Ltd
12.2016 - 11.2017

Area Service Engineer

Sysmex India Pvt Ltd
02.2014 - 12.2016

Service Engineer

Times Biotech
06.2013 - 02.2014

B.E - Biomedical Engineering

Anna University

Similar Profiles

CREATE PROFILE
Alwin Joy