Alwin Alexander
Summary
AWS Certified Data Engineer with a background as a Lead Analyst and Senior Data Engineer. Eager to utilize expertise in a dynamic role within a forward-thinking organization. Seeking a challenging career opportunity that values individual contributions and fosters professional growth. Focused on leveraging skills and experience to contribute to the success of a growth-oriented company that offers ample opportunities for advancement.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Lead | Sr. Data Engineer | Research and Analytics
Concentrix Daksh Services India Pvt. Ltd
05.2023 - Current
- Collaborated with stakeholders and cross-functional teams to define requirements and deliver comprehensive data engineering solutions for a reputed automobile client, ensuring alignment with business goals and stakeholder expectations.
- Provided business and campaign performance insights focused on business growth, guiding strategic decisions and supporting overall client success.
- Mentored junior team members in tool development, code optimization, and troubleshooting, fostering skill growth and best practices within the team.
- Developed interactive dashboards using advanced analytics tools, providing actionable insights into key metrics to support data-driven decision-making.
- Ensured data quality through rigorous testing, validation, and monitoring, minimizing inaccuracies and enhancing data reliability.
- Established an automated monitoring system with state-of-the-art technologies, enabling proactive issue identification and improved system reliability.
- Championed agile methodologies, enhancing team collaboration and accelerating project delivery timelines.
- Optimized data pipelines by refining ETL processes, improving data flow and reducing latency.
- Implemented machine learning algorithms on large datasets, unlocking insights from both structured and unstructured data and driving innovation.
- Engaged in strategic planning sessions with stakeholders, aligning data engineering initiatives with evolving business needs to ensure impactful solutions.
Data Engineer | Research and Analytics
Concentrix Daksh Services India Pvt. Ltd
12.2022 - 04.2023
- Contributed to building and maintaining robust data systems, ensuring stability and scalability in alignment with company needs.
- Collaborated with clients and cross-functional teams to develop accessible and analysis-friendly datasets, supporting key business requirements.
- Enhanced data quality by performing thorough cleaning, validation, and transformation tasks, ensuring accuracy and reliability across data assets.
- Evaluated tools and best practices for potential adoption, leading to improved processes in the company's data engineering workflows.
- Optimized data processing by implementing efficient ETL pipelines and improving database design, which reduced data latency and boosted system performance.
- Led end-to-end implementation of high-impact projects from requirements gathering to post-launch support, maintaining alignment with project objectives and timelines.
- Automated routine tasks using Python, significantly increasing productivity and reducing error rates.
- Designed data models to support complex analytical needs, and developed custom scripts that streamlined workflows, resulting in substantial time savings.
- Created user-friendly dashboards that enhanced data-driven decision-making, providing easy access to critical metrics.
- Advised stakeholders on database architecture, best practices, and optimization strategies, contributing to data-driven growth and innovation.
Sr. Representative | Operations
Concentrix Daksh Services India Pvt. Ltd
01.2021 - 11.2022
- Handled direct interactions with customers, vendors, and onshore clients, ensuring smooth communication and fostering positive relationships.
- Played a pivotal role in identifying process challenges, leading to successful automation in key operational areas, which streamlined workflows.
- Resolved complex technical issues through effective troubleshooting, enhancing the user experience and reducing downtime.
- Provided remote assistance to customers facing technical difficulties, delivering step-by-step guidance with patience and professionalism.
- Identified areas for process improvement within the department, leading to significant gains in operational efficiency.
- Conducted thorough research and follow-up to resolve customer issues, which minimized repeat complaints and improved satisfaction.
- Increased customer satisfaction by proactively addressing concerns and delivering effective solutions.
- Delivered exceptional customer service by promptly addressing issues and providing clear, concise explanations, which strengthened customer trust and engagement.
Representative | Operations
Concentrix Daksh Services India Pvt. Ltd
08.2018 - 12.2020
- Developed and maintained positive customer relations by effectively coordinating with team members to address technical requests and inquiries, ensuring timely and accurate support.
- Increased customer satisfaction by swiftly addressing and resolving technical complaints, utilizing troubleshooting skills to restore confidence and prevent potential loss of business.
- Optimized technical workflow processes, enhancing the efficient use of resources and reducing turnaround times on support requests.
- Communicated with clients and customers to gather, provide, and share updated information on technical products and services, ensuring clear and effective communication.
- Exceeded performance targets through a diligent work ethic and a focus on results-driven technical support tasks.
- Handled technical complaints quickly and professionally, effectively restoring customer confidence in services and support.
- Contributed to team sales goals by upselling technical products and services, enhancing customer value and driving revenue.
- Collected, organized, and input technical information into database systems, ensuring accurate record-keeping and efficient access to support data.
General Secretary - Bangalore East (Volunteer Exp)
LHRPCIL - NGO
01.2022 - 12.2023
- Played a pivotal role in promoting the protection of human rights, evaluating progress toward organizational goals to enhance global adherence to international treaties governing fundamental freedoms as a Human Rights Officer.
- Facilitated dialogues between conflicting parties, advocating for peaceful resolutions and respect for human rights principles.
- Raised public awareness on critical human rights issues through targeted media campaigns and social media platforms, effectively engaging diverse audiences.
- Conducted informative workshops and seminars to promote human rights awareness, empowering individuals with knowledge and resources.
- Improved community relations by actively engaging in local events and outreach programs, fostering trust and collaboration.
- Collaborated with various agencies and workplaces to enhance understanding of human rights and ensure compliance with applicable regulations.
- Interviewed individuals involved in equal opportunity complaints to verify case information, ensuring thorough and impartial investigations.
- Performed audits and comprehensive document reviews to verify compliance with human rights laws and organizational policies.
- Enhanced organizational capacity to address human rights issues through targeted training sessions and effective resource allocation.
Cybersecurity Analyst (Volunteer Exp)
Kerala Police CyberDome
08.2017 - 12.2023
- Volunteered and assisted police in the area of cyber security and cyber crime investigation, contributing to community safety and security efforts.
- Enhanced network security by performing comprehensive vulnerability assessments and penetration tests to identify and mitigate potential threats.
- Streamlined vulnerability assessment procedures by automating repetitive tasks using custom scripts and tools, improving efficiency and accuracy.
- Developed comprehensive test plans to assess web applications, networks, and infrastructure components against known vulnerabilities and attack vectors, ensuring robust security measures.
- Evaluated the effectiveness of security controls through rigorous penetration testing exercises, identifying critical gaps requiring management attention or additional resources.
- Maintained a high level of professionalism and adhered to strict ethical guidelines while conducting vulnerability assessments and penetration tests, ensuring integrity in all practices.
- Reduced the risk of data breaches by implementing effective security measures based on findings from penetration tests, enhancing overall data protection.
- Improved incident response times by simulating real-world attacks during penetration tests, enabling teams to refine their defense strategies and improve readiness.
Certification
AWS Certified Data Engineer - Associate
Active from: 12-09-2024 To 12-09-2027
Validation Number: (2114b88849e741c0989c12627b294da4)
Skills
- Data Engineering: AWS Certified - Data Engineer, Data Pipeline Design, Data Modeling, Data Warehousing, Data Migration
- Databases: MySQL, NoSQL Databases, PostgreSQL, RDBMS, Database Design, SQL and Databases
- Analytics: Machine Learning, Advanced Analytics, Real-time Analytics, Business Intelligence, Advanced Data Mining, Statistical Analysis
- Data Visualization: Power BI
- Data Security: Data Security, Compliance with data governance standards
- Research Methods: Data Science Research Methods, Analytical Thinking
- Soft Skills: Critical Thinking, Teamwork and Collaboration, Organizational Skills, Effective Communication
Honors and Awards
- Hall of Fame for identifying critical vulnerabilities in products, Constant Contact, Inc.
- Hall of Fame for identifying critical vulnerabilities in products, NETGEAR
- Certificate of Appreciation for identifying critical vulnerabilities in products, Intel
Education
Computer Science & Engineering -
AR College of Engineering And Technology
Tamil Nadu, India04.2018
Higher Secondary Education -
Al Ameen Senior Secondary School
Kerala, India06.2014
Volunteer Experience
- Kerala Police CyberDome, Volunteer:
Jan-17 to Aug-23, Volunteering and assisting the police in the area of Cyber Security and Cyber Crime Investigation.
- LHRPCIL - NGO, General Secretary Bangalore East:
Jan-22 to Dec-23, Pivotal role in promoting the protection of human rights.
Languages
English
Upper intermediate (B2)
Malayalam
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Timeline
Lead | Sr. Data Engineer | Research and Analytics
Concentrix Daksh Services India Pvt. Ltd
05.2023 - Current
Data Engineer | Research and Analytics
Concentrix Daksh Services India Pvt. Ltd
12.2022 - 04.2023
General Secretary - Bangalore East (Volunteer Exp)
LHRPCIL - NGO
01.2022 - 12.2023
Sr. Representative | Operations
Concentrix Daksh Services India Pvt. Ltd
01.2021 - 11.2022
Representative | Operations
Concentrix Daksh Services India Pvt. Ltd
08.2018 - 12.2020
Cybersecurity Analyst (Volunteer Exp)
Kerala Police CyberDome
08.2017 - 12.2023
Computer Science & Engineering -
AR College of Engineering And Technology
Higher Secondary Education -
Al Ameen Senior Secondary School
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