Alwy K Wilson
Chennai
Summary
23 years of experience in Operations, Accounts Receivable & Delivery in CPG, Retail and P&C Insurance Domains.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager of Operations
Tata Consultancy Services
Chennai
08.2006 - 09.2024
- Created comprehensive Project Governance Framework.
- Oversaw Project delivery timelines for Product Development.
- Provided continuous support to the Product Development team with Resources, Software, Licenses.
- Streamlined processes to boost Development team efficiency.
- Ensured clear communication of Project Priorities across stakeholders.
- Engaged with Business Stakeholders on Project Pipeline development to completion.
- Enhanced Product Development team efficiency with Agile Methodologies.
- Achieved substantial Revenue Growth through Domain-led strategies & IP-driven initiatives.
- Facilitated effective Resource Planning.
- Automated various Business Processes.
- Strengthened Communication channels within teams.
- Ensured Compliance with Software Licensing agreements.
- Implemented strategies to improve Staff Retention.
Project Management Office - Cluster, Retail US S&W-East
Tata Consultancy Services
Chennai
07.2019 - 01.2020
- Managed monthly billing for 10 Retail Accounts
- Achieved Gross Margin targets consistently. Met Accounts Receivable goals effectively.
- Managed allocation, intake, and release of associates
- Hosted regular cadence calls with Account PMOs to meet targets
Accounts Receivable & PMO - Target Corporation
Tata Consultancy Services
Chennai
04.2015 - 06.2019
- Collected Total Outstanding from leading $80 Billion retail customer
- Streamlined payment processes, cutting overdue amounts by $46 Million
- Streamlined centralized billing processes from various sub-teams within the account
- Conducted Billing Eligibility checks & tracked Unbilled revenue consistently.
PMO Reporting, Retail Cluster
Tata Consultancy Services
Chennai
01.2012 - 03.2015
- Managed and reduced Unallocated count across Retail Unit.
- Facilitated communication between Retail PMO and Resource Management teams.
- Enhanced employee utilization across the Unit by implementing tracking mechanisms.
Claims Support Lead - Liberty Mutual
Tata Consultancy Services
09.2007 - 12.2011
- Led group of 25 team members successfully.
- Managed considerable claims for major clients of 3rd largest insurer in the US.
- Led teams which captured Claims and supported Investigations.
Technical Support - The Home Depot
Tata Consultancy Services
08.2006 - 08.2007
- Resolved billing software errors across 200 Home Depot US locations using Siebel.
- Resolved real-time issues with minimal turnaround time.
Senior Process Executive
Allsec Technologies
Chennai
09.2003 - 08.2006
- Managed Call Quality checks to ensure callers were using the right protocols and strategies for telesales.
- Handled customer service queries and escalations as Senior Customer Service Officer for Global Credit Services company in US.
- Managed telesales operations for US-based credit card prospects.
Customer Support Executive
Jeppiaar Software Park
Chennai
12.2000 - 04.2003
- Delivered Quality assistance to US-based customers.
- Handled Sales of Alzheimer bracelets targeting US market.
- Exhibited outstanding Customer Service abilities.
Education
MBA - Operations Management
Manipal University
Jaipur, Rajasthan01.2024
B.Sc - Computer Science
Hindustan College of Arts & Science
Chennai, Chennai, India01.2000
Skills
- Project Management
- People Management
- Governance
- Communication
- Problem Solving
- Customer Service
Certification
- Introduction to Property & Liability Insurance - Insurance Institute of America.
- Agile E1 Certified - Tata Consultancy Services.
- Green Belt Certificate - XLNC Green Belt Project, Tata Consultancy Services.
Accomplishments
- NOVIA Event Planner (120 Global Leaders) - RCNT BG Annual Leadership Meet, TCS.
- Chennai Marathon (Participation Certificate) - Sports Development Authority of Tamil Nadu.
- Drawing Competition (Participation Certificate) - Jawaharlal Nehru Children's Club, Soviet Cultural Center.
Awards
- Best Replication Project SPS Award - HercuLEAN Rapid Improvement Workshop, TCS.
- 5th Best LEAN Project SPS Award - HercuLEAN Rapid Improvement Workshop, TCS.
- Star of the Month Award - Tata Consultancy Services.
- Beyond Performance Awards - Special Initiative - Tata Consultancy Services.
- Award for Excellence - On the Spot - Tata Consultancy Services.
- Service & Commitment Awards (3, 5, 10 & 15 Years) - Tata Consultancy Services.
- 'Know Your Country' Quiz (Runner-Up) - Insurance Community of Practice, TCS.
- Excellence Award - Seventh Wonder Telemarketing Consultants Inc., Chicago.
- Multiple Sports Awards (Winners) - Cricket, Football - HCAS. Kho-Kho, Volleyball Intermural Games - SCIMA.
Affiliations
- Best Replication Project SPS Award - HercuLEAN Rapid Improvement Workshop, TCS.
- 5th Best LEAN Project SPS Award - HercuLEAN Rapid Improvement Workshop, TCS.
- Star of the Month Award - Tata Consultancy Services.
- Beyond Performance Awards - Special Initiative - Tata Consultancy Services.
- Award for Excellence - On the Spot - Tata Consultancy Services.
- Service & Commitment Awards (3, 5, 10 & 15 Years) - Tata Consultancy Services.
- 'Know Your Country' Quiz (Runner-Up) - Insurance Community of Practice, TCS.
- Excellence Award - Seventh Wonder Telemarketing Consultants Inc., Chicago.
- Multiple Sports Awards (Winners) - Cricket, Football - HCAS. Kho-Kho, Volleyball Intermural Games - Higher Secondary School.
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Project Management Office - Cluster, Retail US S&W-East
Tata Consultancy Services
07.2019 - 01.2020
Accounts Receivable & PMO - Target Corporation
Tata Consultancy Services
04.2015 - 06.2019
PMO Reporting, Retail Cluster
Tata Consultancy Services
01.2012 - 03.2015
Claims Support Lead - Liberty Mutual
Tata Consultancy Services
09.2007 - 12.2011
Manager of Operations
Tata Consultancy Services
08.2006 - 09.2024
Technical Support - The Home Depot
Tata Consultancy Services
08.2006 - 08.2007
Senior Process Executive
Allsec Technologies
09.2003 - 08.2006
Customer Support Executive
Jeppiaar Software Park
12.2000 - 04.2003
MBA - Operations Management
Manipal University
B.Sc - Computer Science
Hindustan College of Arts & Science