Alwy K Wilson
Chennai
Summary
23 years of experience in Operations, Accounts Receivable & Delivery in CPG, Retail and P&C Insurance Domains.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager of Operations
Tata Consultancy Services
Chennai
08.2006 - 09.2024
- Created comprehensive Project Governance Framework.
- Oversaw Project delivery timelines for Product Development.
- Provided continuous support to the Product Development team with Resources, Software, Licenses.
- Streamlined processes to boost Development team efficiency.
- Ensured clear communication of Project Priorities across stakeholders.
- Engaged with Business Stakeholders on Project Pipeline development to completion.
- Enhanced Product Development team efficiency with Agile Methodologies.
- Achieved substantial Revenue Growth through Domain-led strategies & IP-driven initiatives.
- Facilitated effective Resource Planning.
- Automated various Business Processes.
- Strengthened Communication channels within teams.
- Ensured Compliance with Software Licensing agreements.
- Implemented strategies to improve Staff Retention.
Project Management Office - Cluster, Retail US S&W-East
Tata Consultancy Services
Chennai
07.2019 - 01.2020
- Managed monthly billing for 10 Retail Accounts
- Achieved Gross Margin targets consistently. Met Accounts Receivable goals effectively.
- Managed allocation, intake, and release of associates
- Hosted regular cadence calls with Account PMOs to meet targets
Accounts Receivable & PMO - Target Corporation
Tata Consultancy Services
Chennai
04.2015 - 06.2019
- Collected Total Outstanding from leading $80 Billion retail customer
- Streamlined payment processes, cutting overdue amounts by $46 Million
- Streamlined centralized billing processes from various sub-teams within the account
- Conducted Billing Eligibility checks & tracked Unbilled revenue consistently.
PMO Reporting, Retail Cluster
Tata Consultancy Services
Chennai
01.2012 - 03.2015
- Managed and reduced Unallocated count across Retail Unit.
- Facilitated communication between Retail PMO and Resource Management teams.
- Enhanced employee utilization across the Unit by implementing tracking mechanisms.
Claims Support Lead - Liberty Mutual
Tata Consultancy Services
09.2007 - 12.2011
- Led group of 25 team members successfully.
- Managed considerable claims for major clients of 3rd largest insurer in the US.
- Led teams which captured Claims and supported Investigations.
Technical Support - The Home Depot
Tata Consultancy Services
08.2006 - 08.2007
- Resolved billing software errors across 200 Home Depot US locations using Siebel.
- Resolved real-time issues with minimal turnaround time.
Senior Process Executive
Allsec Technologies
Chennai
09.2003 - 08.2006
- Managed Call Quality checks to ensure callers were using the right protocols and strategies for telesales.
- Handled customer service queries and escalations as Senior Customer Service Officer for Global Credit Services company in US.
- Managed telesales operations for US-based credit card prospects.
Customer Support Executive
Jeppiaar Software Park
Chennai
12.2000 - 04.2003
- Delivered Quality assistance to US-based customers.
- Handled Sales of Alzheimer bracelets targeting US market.
- Exhibited outstanding Customer Service abilities.
Education
MBA - Operations Management
Manipal University
Jaipur, Rajasthan01.2024
B.Sc - Computer Science
Hindustan College of Arts & Science
Chennai, Chennai, India01.2000
Skills
- Project Management
- People Management
- Governance
- Communication
- Problem Solving
- Customer Service
Certification
- Introduction to Property & Liability Insurance - Insurance Institute of America.
- Agile E1 Certified - Tata Consultancy Services.
- Green Belt Certificate - XLNC Green Belt Project, Tata Consultancy Services.
Accomplishments
- NOVIA Event Planner (120 Global Leaders) - RCNT BG Annual Leadership Meet, TCS.
- Chennai Marathon (Participation Certificate) - Sports Development Authority of Tamil Nadu.
- Drawing Competition (Participation Certificate) - Jawaharlal Nehru Children's Club, Soviet Cultural Center.
Awards
- Best Replication Project SPS Award - HercuLEAN Rapid Improvement Workshop, TCS.
- 5th Best LEAN Project SPS Award - HercuLEAN Rapid Improvement Workshop, TCS.
- Star of the Month Award - Tata Consultancy Services.
- Beyond Performance Awards - Special Initiative - Tata Consultancy Services.
- Award for Excellence - On the Spot - Tata Consultancy Services.
- Service & Commitment Awards (3, 5, 10 & 15 Years) - Tata Consultancy Services.
- 'Know Your Country' Quiz (Runner-Up) - Insurance Community of Practice, TCS.
- Excellence Award - Seventh Wonder Telemarketing Consultants Inc., Chicago.
- Multiple Sports Awards (Winners) - Cricket, Football - HCAS. Kho-Kho, Volleyball Intermural Games - SCIMA.
Affiliations
- Best Replication Project SPS Award - HercuLEAN Rapid Improvement Workshop, TCS.
- 5th Best LEAN Project SPS Award - HercuLEAN Rapid Improvement Workshop, TCS.
- Star of the Month Award - Tata Consultancy Services.
- Beyond Performance Awards - Special Initiative - Tata Consultancy Services.
- Award for Excellence - On the Spot - Tata Consultancy Services.
- Service & Commitment Awards (3, 5, 10 & 15 Years) - Tata Consultancy Services.
- 'Know Your Country' Quiz (Runner-Up) - Insurance Community of Practice, TCS.
- Excellence Award - Seventh Wonder Telemarketing Consultants Inc., Chicago.
- Multiple Sports Awards (Winners) - Cricket, Football - HCAS. Kho-Kho, Volleyball Intermural Games - Higher Secondary School.
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Project Management Office - Cluster, Retail US S&W-East
Tata Consultancy Services
07.2019 - 01.2020
Accounts Receivable & PMO - Target Corporation
Tata Consultancy Services
04.2015 - 06.2019
PMO Reporting, Retail Cluster
Tata Consultancy Services
01.2012 - 03.2015
Claims Support Lead - Liberty Mutual
Tata Consultancy Services
09.2007 - 12.2011
Manager of Operations
Tata Consultancy Services
08.2006 - 09.2024
Technical Support - The Home Depot
Tata Consultancy Services
08.2006 - 08.2007
Senior Process Executive
Allsec Technologies
09.2003 - 08.2006
Customer Support Executive
Jeppiaar Software Park
12.2000 - 04.2003
MBA - Operations Management
Manipal University
B.Sc - Computer Science
Hindustan College of Arts & Science
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Sai Abeshek C SSai Abeshek C S
Category Management Team Lead at BricknBoltCategory Management Team Lead at BricknBolt