Alwyn Moras
Mangalore
Summary
Experienced engineer with over 8 years in web hosting, cloud services, and incident management. Seeking a challenging role in a high-quality engineering setting. Passionate about leveraging expertise to enhance organizational efficiency and drive success. Dedicated to learning and adapting to new technologies and methodologies. Committed to delivering innovative solutions that exceed expectations and propel business growth.
Overview
11
11
years of professional experience
Work History
MSS-SRE CLOUD ENGINEER
CloudifyOps PVT LTD
11.2021 - Current
- Monitor and troubleshoot server issues, events or production issues using advanced monitoring tools like Datadog.
- Manage and support cloud infrastructure
- Create Datadog Monitors and Alerts
- Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
- Provide first-line investigation and diagnosis of all Incidents and Service Requests
- Escalate Major Incidents to the Incident and/or Problem Manager
- Basic working knowledge of Kubernetes(Pod monitoring, scaling and deployment)
- Supported routine operations and monitoring of containerised application on kubernetes cluster using datadog
- Supporting 24/7 client infrastructure and providing Daily, weekly DSM’s
- Collaborated with Dev teams to troubleshoot services running on kubernetes
L2 ADMINISTRATOR
Diya systems Pvt Ltd
Mangalore
01.2018 - 01.2021
- Hands on experience in managing Shared, VPS and Dedicated servers.
- Migrating customer website files, database and emails from one server to another server
- Checking Apache logs, Email logs to find the root cause of the issue.
- Specialized in handling issues related to POP, SMTP and IMAP servers.
- Monitoring the servers via Zabbix monitoring tool and taking the necessary actions accordingly.
- Familiar with handling control panels like cPanel and WHM.
- Good understanding of networking concepts like DNS, HTTP(S), SSH, FTP, SMTP.
- Responding to alerts via ticket for the customer reported issues regarding websites and servers.
- Assisting customer with security vulnerability scanning and remediation.
- Providing Security measures to customer to safeguard their website against malware and hacking.
L1 ADMINISTRATOR
Diya systems Pvt Ltd
Mangalore
04.2016 - 12.2017
- Troubleshooting Web hosting issues including website, database, server, DNS and Email issues.
- Optimizing, repairing WordPress website database, importing database to PhpMyAdmin using commands.
- Creating and assigning users for customer website databases and updating the same in website configuration files.
- Trained with senior system admin to enhance my personal technical skills as a Junior Admin and learned internal process for escalating cases and approving or denying handovers to specific verticals.
- Specialized in installing WordPress website and have excellent ability to troubleshoot WordPress website issue.
- Installing different types of Content Management Systems like Wordpress, Joomla, Drupal, Moodle, Prestashop.
CUSTOMER RELATION OFFICER
H.G.S Ltd
Bangalore
10.2014 - 02.2016
- Responsible for handling and solving customer support issues via mails.
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner
- Resolved customer service issues and explained the best solutions to solve problems.
- Handled customers billing and accounts related issues.
Education
Bachelor of Commerce -
Alva's Education Foundation
Moodbidri 01.2014
P.U.C -
Jain P.U College Moodbidri
Moodbidri01.2011
S.S.L.C - undefined
Adarsha High School Taccode
Taccode01.2009
Skills
- Webhosting, Linux, DNS,
- Azure cloud administrator
- CPanel/WHM
- Centos, Redhat, Ubuntu
- Wordpress, Joomla, Drupal, Magento, Prestashop
- Agile Scrum Master
- Docker, Kubernetes
- Alert Automation, Monitoring, Incident and Problem management
- Datadog, Zabbix, Prometeus
Hobbies and Interests
Playing cricket, Volunteering, Listening to music, Travelling
Timeline
MSS-SRE CLOUD ENGINEER
CloudifyOps PVT LTD
11.2021 - Current
L2 ADMINISTRATOR
Diya systems Pvt Ltd
01.2018 - 01.2021
L1 ADMINISTRATOR
Diya systems Pvt Ltd
04.2016 - 12.2017
CUSTOMER RELATION OFFICER
H.G.S Ltd
10.2014 - 02.2016
S.S.L.C - undefined
Adarsha High School Taccode
Bachelor of Commerce -
Alva's Education Foundation
P.U.C -
Jain P.U College Moodbidri