Alyesha bangera
Mumbai
Summary
Developed skills in providing exceptional customer support in fast-paced environment. Demonstrates expertise in communication, issue resolution, and relationship management. Looking to transition into new field leveraging these skills to drive positive outcomes and foster collaborative work environments.
Overview
3
3
years of professional experience
Work History
Associate Manager
IndusInd Bank
08.2024 - Current
- manage client accounts, ensuring high level of satisfaction and engagement.
- Handle client inquiries related to banking services and resolve issues promptly.
- Assist in processing of loans, accounts and other financial products.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Maintain accurate records of all clients and interaction and transaction
Customer Service Executive
Accenture Solutions Private
01.2024 - 07.2024
- Handled customer transactions and processed orders with attention to detail.
- Documented customer interactions in system for future reference.
- Assisted customers with inquiries and complaints through phone and email communication.
- Resolved issues by providing accurate information and guidance.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Senior Verification Specialist
Sterling Talent Solutions
07.2022 - 01.2024
- Conducted thorough background checks for informed hiring decisions.
- Implemented tracking systems for improved verification workflows.
- Developed verification guidelines to support consistent candidate evaluations.
- Reviewed verification outcomes to enhance future hiring strategies.
Education
Bachelor of Arts - Psychology
Sndt University
Mumbai, India01-2022
HSC - Arts
NL College of Arts, Commerce And Science
Mumbai, India01-2019
High School Diploma -
Mary Immaculate Girls High School
Mumbai01-2017
Skills
- Complaint handling
- Customer relationship management
- Call center experience
- Computer skills
- Microsoft office
- Calm and professional under pressure
Languages
English
Hindi
Marathi
hobbies
Bollywood dance
Listening to music
watching movies
Travelling
Timeline
Associate Manager
IndusInd Bank
08.2024 - Current
Customer Service Executive
Accenture Solutions Private
01.2024 - 07.2024
Senior Verification Specialist
Sterling Talent Solutions
07.2022 - 01.2024
Bachelor of Arts - Psychology
Sndt University
HSC - Arts
NL College of Arts, Commerce And Science
High School Diploma -
Mary Immaculate Girls High School
Similar Profiles
Neha ShuklaNeha Shukla
Relationship Manager at Indusind BankRelationship Manager at Indusind Bank
Pradeep NPradeep N
Senior Bussiness Development Manager at Indusind BankSenior Bussiness Development Manager at Indusind Bank
Sanjiv PandeySanjiv Pandey
Business Development Manager at IndusInd BankBusiness Development Manager at IndusInd Bank
NARPAT KUMARNARPAT KUMAR
Sales Manager at IndusInd BankSales Manager at IndusInd Bank
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP