Alysha Wells

• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Managed point-of-sale transactions accurately.
• Executed swift and efficient handling of customer orders.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated customer needs and feedback to drive product and service improvements.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
• Provided superior customer service leadership by greeting and assisting customers.
• Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
• Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
• Analyzed sales reports to identify trends, adjusting merchandise presentation strategies as needed to maximize revenue potential.
• Improved customer satisfaction by providing superior service and product knowledge to assist customers in making informed decisions.
• Resolved customer complaints promptly, ensuring satisfaction while maintaining a positive brand image for the company.
• Collaborated with other departments within the store on cross-promotional efforts aimed at increasing overall sales revenue.

Streamlined the fulfillment process through effective staging and distribution of orders.

Ensured adherence to workplace safety standards.

Ensured outstanding service quality during interactions with customers.