Alyssa Bishop
Danville,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Always looking for professional and personal growth opportunities. Looking to work with children and families who need a helping hand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
11.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Representative
Afni Call Center
11.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shift Manager
Whataburger
07.2019 - 07.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Shift Manager
McDonald's
07.2017 - 07.2020
- Promoted a positive work environment through open communication and constructive feedback.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Kept accurate and detailed records of personnel progress and productivity.
- Created and implemented strategies for improving operational efficiency and accuracy.
Education
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO06.2026
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Adaptive and creative
- Exceptional customer service
- Professional Demeanor
- Conflict Mediation
- Attention to Detail
- Adaptable and Flexible
- Multitasking Abilities
- Relationship Building
Certification
- Foundations of Leadership, The National Society of Leadership and Success - Jul 31, 2024
Timeline
Barista
Starbucks
11.2023 - Current
Customer Service Representative
Afni Call Center
11.2022 - 11.2023
Shift Manager
Whataburger
07.2019 - 07.2021
Shift Manager
McDonald's
07.2017 - 07.2020
Bachelor of Science - Psychology
Colorado Technical University
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