Alyssa Boeck
Noblesville,IN
Summary
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Detailer
Christi Hubler Chevrolet
05.2021 - Current
- Reports daily work progress and encountered problems to management.
- Operates buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Maintains car detailing equipment and supplies in optimal condition for daily demands.
- Contributes to positive team atmosphere by offering support and guidance to colleagues, fostering collaborative work environment.
- Increases productivity by implementing time-saving techniques and utilizing appropriate tools for each task.
- Delivers outstanding results under tight deadlines while maintaining keen eye for detail throughout all stages of vehicle cleaning process.
- Enhances customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
Shift Supervisor
Starbucks
02.2019 - 05.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Served as liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering positive work environment and addressing staff concerns promptly.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Troubleshot equipment to reduce service calls and downtime.
Barista
The Joshua Cup
05.2018 - 02.2019
- Maintained regular and consistent attendance and punctuality.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Bachelor of Arts - Music Business
Anderson University
Anderson, INHigh School Diploma -
Homeschool
Crawfordsville, IN06.2017
Skills
- Exceptional customer service
- Active listener
- Effective Communication
- Reliable and Dependable
- Continuous Improvement
- Problem-Solving
- Time Management
- Cash Handling
- Beverage Preparation
- Safe Food Handling Practices
Timeline
Detailer
Christi Hubler Chevrolet
05.2021 - Current
Shift Supervisor
Starbucks
02.2019 - 05.2021
Barista
The Joshua Cup
05.2018 - 02.2019
Bachelor of Arts - Music Business
Anderson University
High School Diploma -
Homeschool
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