Alyssa Cline
Franklin
Summary
Committed Manager skilled in staff management and customer service. Oversaw daily operations to ensure smooth workflow and trained new employees in customer service protocols. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Dedicated to enhancing customer satisfaction through effective sales strategies and maintaining a welcoming store environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Millie's Ice Cream Co.
Franklin, IN
03.2024 - Current
- Oversaw daily operations and staff management to ensure efficient workflow.
- Trained new employees on store policies and customer service protocols.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
Associate
McAllister's Deli
Franklin, IN
11.2023 - 03.2024
- Ensured high standards of food safety and cleanliness in accordance with health regulations.
- Provided exceptional customer service, resolving inquiries and enhancing guest satisfaction.
- Collaborated with team members to streamline order processing and improve efficiency.
Education
General Studies
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Health and safety
- Task delegation
- Effective communication skills
- Attention to detail
- Critical thinker
Certification
Certified Clinical Medical Assistant
Central Nine Career Center
Started: January 2026
Expected Graduation: May 2026
Languages
English
Native or Bilingual
French
Elementary
Timeline
Manager
Millie's Ice Cream Co.
03.2024 - Current
Associate
McAllister's Deli
11.2023 - 03.2024
General Studies
Ivy Tech Community College of Indiana