Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Gault

Mishawaka

Summary

Hardworking leader thriving in fast-paced environments, highly organized and adept at quickly learning new skills. Skilled at collaborating with individuals from diverse backgrounds to create a positive work environment. Action-oriented and excels under pressure, currently balancing full-time school enrollment with full-time employment. Seeking an opportunity to gain professional experience, enhance resume, and continue personal growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

ER Technician

Beacon Medical Group
01.2025 - Current
  • Completed resuscitation, CPR, and assisted with emergency airway procedures.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Collected vital signs accurately and consistently, allowing for timely interventions when necessary. Reported abnormal vital signs to primary RN
  • Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
  • Quickly responded to codes and cardiac monitor alarms.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Performed phlebotomy tasks efficiently, minimizing discomfort to patients while obtaining necessary samples.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Applied critical thinking skills in various situations such as prioritizing tasks based on severity level or recognizing potential life-threatening conditions.
  • Completed wound care and dressing changes, promoting proper healing and preventing potential complications.
  • Supported physicians during emergent procedures, ensuring optimal patient care and safety at all times.
  • Provided emotional support to patients and families during challenging moments, fostering trust and open communication with healthcare providers.
  • Operated medical equipment proficiently, optimizing its use for diagnostic purposes or patient monitoring.
  • Completed EKGs and reported abnormalities to primary Rn and provider.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Accurately placed a variety of orthoglass splints on patients in need.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Disinfected tools, equipment and surfaces between patients.
  • Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
  • Utilized FirstNet medical documentation system

Patient Access Representative

Franciscan Alliance
05.2024 - 01.2025
  • Prepared and filed medical paperwork
  • Gathered patient demographic information to add to or create a new chart within Epic
  • Utilized One Source and the Medicaid portal to look up patient insurance information
  • Interact with patients to ensure that their personal information is accurate and to provide a listening ear when in need
  • Answer and explain any kind of insurance information to patients
  • Collect POS copays based on the patient's insurance
  • Assist in the training and welcoming of new coworkers
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.

Access Center Specialist

Oaklawn Psychiatric Facility
06.2023 - 08.2024
  • Working with commercial and state insurance plans
  • Medicaid portal experience
  • Collaborated with medical professionals to provide integrated care to patients with mental health and physical health issues
  • Educated clients and their families about mental health and behavioral issues, providing resources and guidance to them
  • Conducted intake therapy appointments to match them with the correct therapist
  • Microsoft office
  • Data entry into medical system known as CareLogic
  • Admit patients to inpatient hospital
  • Collaborated with other health care professionals to coordinate patient care
  • Scheduled patient appointments and managed the flow of the clinic to ensure efficient patient care
  • Completed medical chart audits

Crisis Counselor

Mental Health America
08.2023 - 04.2024
  • Operated the 988 National Suicide Hotline and the local crisis line
  • Communicate with law enforcement in high-stress and emergent situations
  • Managed the company’s crisis communications efforts, resulting in a positive outcome for the company
  • Provided support to individuals in crisis, utilizing de-escalation strategies to reduce potential harm
  • Helped individuals create safety plans to ensure their safety in emergent situations
  • Conducted crisis intervention to de-escalate emergency situations and provide immediate support to clients
  • Utilize Genesys call center
  • Provided crisis intervention for children and families in emergency situations
  • Data entry

Barista

Colectivo Coffee Roasters
01.2023 - 05.2023
  • Semester employment
  • Utilized point-of-sale (POS) system to accurately process customer payments
  • Provided excellent customer service
  • Adapted to different customer needs and preferences, resulting in increased customer satisfaction
  • Ensured store cleanliness and tidiness
  • Operated standard espresso machine
  • Assisted in the preparation of food items and ensured that all food was served at the proper temperature
  • Properly stored food items and ingredients in accordance with food safety regulations

Production Worker

Porlillos
06.2021 - 08.2022
  • Summer and winter break employment
  • Followed proper food safety protocols to ensure quality and safety of food served
  • Assisted in the preparation of food items and ensured that all food was served at the proper temperature
  • Trained new employees on company policies, procedures, and customer service standards
  • Operated cash register quickly and accurately
  • Prepared food items according to company standards
  • Collaborated with team members to ensure a smooth and efficient workflow
  • Maintained clean and organized work area
  • Resolved customer complaints quickly and efficiently

Store Associate

Casper’s Coin and Jewelry
06.2017 - 08.2022
  • Summer job
  • Assisted with store operations and inventory management
  • Operated point-of-sale systems, accurately ringing up customers and processing payments
  • Researching items to be accurately priced based on their current value
  • Managed the company’s social media accounts
  • Build professional relationships with repeat customers to ensure customer satisfaction

Team Leader

Five Guys
11.2021 - 06.2022
  • Ensured team members had the resources, tools, and training needed for success
  • Resolved conflicts in a professional and timely manner
  • Evaluated team performance and provided constructive feedback to help team members improve
  • Performed opening and closing duties as required by the restaurant
  • Restocked supplies and food items to ensure the restaurant was fully prepared for service

Merchandise Associate

HomeGoods
06.2019 - 06.2020
  • Unloaded truck shipments and restocked shelves with incoming merchandise, ensuring all products were correctly labeled and priced
  • Stocked shelves with merchandise and ensured aisles were organized and presentable
  • Assisted customers in the selection of merchandise
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift

Education

Bachelor of Arts - Political Science

Indiana University East
Online
12-2025

High School Diploma -

Revere High School
Richfield, OH
06-2022

Skills

  • Phlebotomy
  • CPR
  • Orthopedic splinting
  • Emergency Patient Care
  • Mental health care
  • Time management
  • Teamwork and collaboration
  • 12-lead EKG monitoring and completion
  • Effective communication
  • Customer service
  • Critical thinking

Certification

  • Licensed ED Technician through Beacon Medical Group
  • Trauma-Informed Care
  • DCS Abuse and Neglect reporting
  • QPR Certified
  • Microsoft Office (5+ years)
  • Commercial and State Insurance
  • HIPPA & Confidentiality

Timeline

ER Technician

Beacon Medical Group
01.2025 - Current

Patient Access Representative

Franciscan Alliance
05.2024 - 01.2025

Crisis Counselor

Mental Health America
08.2023 - 04.2024

Access Center Specialist

Oaklawn Psychiatric Facility
06.2023 - 08.2024

Barista

Colectivo Coffee Roasters
01.2023 - 05.2023

Team Leader

Five Guys
11.2021 - 06.2022

Production Worker

Porlillos
06.2021 - 08.2022

Merchandise Associate

HomeGoods
06.2019 - 06.2020

Store Associate

Casper’s Coin and Jewelry
06.2017 - 08.2022

Bachelor of Arts - Political Science

Indiana University East

High School Diploma -

Revere High School

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Alyssa Gault