Alyssa Gerke

Stock shelves

Customer service

Checking people out

Cleaning

• Supervised overnight housekeeping and maintenance crews, ensuring consistent service quality across assigned facilities.
• Coordinated shift assignments, balanced workloads, and maintained coverage for all scheduled posts.
• Inspected completed work to verify cleanliness standards, safety compliance, and client expectations.
• Trained new team members on procedures, equipment use, and site-specific protocols.
• Documented shift issues, incident reports, and corrective actions for daytime management review.
• Enforced safety practices and responded quickly to spills, hazards, and urgent facility needs.
• Maintained accurate records of employee attendance, performance evaluations, and disciplinary actions for effective personnel management.
• Communicated with clients and internal teams to resolve concerns and maintain smooth overnight operations.
• Coordinated with cross-functional teams to troubleshoot issues that arose during production processes, facilitating swift problem resolution.
• Continually sought opportunities for cost reduction without compromising service quality or employee satisfaction levels.

• Assisted pharmacists with prescription processing, medication preparation, and accurate labeling.
• Verified patient information, insurance details, and prescription data for dispensing accuracy.
• Operated pharmacy systems to enter orders, update records, and track medication status.
• Coordinated customer pick-up requests, answered routine questions, and resolved basic concerns.
• Followed HIPAA, safety, and pharmacy regulations while handling controlled substances.
• Supported immunization workflow by preparing supplies and organizing patient documentation.
• Processed third-party claims, prior authorizations, and refill requests with attention to detail.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.

• Coordinated caregiver schedules with client needs, ensuring consistent homecare coverage and timely replacements.
• Documented client interactions and service updates accurately in electronic records for care team review.
• Communicated with families, clients, and staff to resolve concerns and support continuity of care.
• Reviewed care plans and service instructions to align daily support with client preferences and requirements.
• Assisted with intake follow-up, gathering needed information and routing requests to appropriate team members.
• Supported case management workflows by organizing documentation, reminders, and communication logs.
• Monitored service changes and escalated urgent issues to maintain safe, responsive homecare support.
• Built rapport with clients through empathetic, professional outreach and consistent advocacy.
• Documented activities and progress in electronic medical record per defined policy and procedures.
• Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
• Prepared documents and reports for clinical reviews and discharge plans.
• Enhanced patient care by implementing personalized treatment plans and monitoring progress.
• Coordinated multidisciplinary care teams for comprehensive patient support and optimal outcomes.

Cleaning

• Delivered person-centered support with daily living activities, reinforcing independence and dignity.
• Documented care notes, incidents, and progress updates with accuracy and consistency.
• Monitored safety conditions and responded promptly to behavioral or medical concerns.
• Implemented behavior support strategies to promote stability and reduce escalation.
• Assisted with meal preparation, hygiene routines, and household tasks aligned with service plans.
• Supported community integration through transportation, recreational outings, and social engagement.
• Collaborated with nurses, case managers, and families to maintain coordinated care.
• Modeled supportive practices for newer staff and reinforced compliance with agency procedures.
• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.
• Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
• Assisted disabled clients to support independence and well-being.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Pharmacy technician