Alyssa Mattei
Goshen
Summary
Accomplished Accounts Receivable Specialist, and Credit and Collections Manager with over 10 years of experience. Started my tenure at Alpha Systems as an assistant, and was continually given additional titles and duties. Enthusiastic about streamlining collections processes while improving cash flow to reduce receivables. Effective at past due balance collections with tact in customer persuasion and empathy to strengthen relationships. Productively multi-task in high pressure environments with poise. Knowledgeable in overall management of customer accounts.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Accounts Receivable Specialist
Viewrail
08.2023 - Current
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Credit and Collections Manager/AR Lead
Alpha Systems LLC
09.2012 - 08.2023
- Process payments and apply to customer balances.
- Swiftly send any requested missing documents necessary for a faster remit of payment.
- Review and research discrepancies and customer concerns.
- Conduct investigations of customer accounts and payment histories to review current terms and make necessary adjustments.
- Process credit applications for new customers to determine creditworthiness.
- Participate in a monthly credit group with fellow RV suppliers providing valuable credit information to assist the group in making effective decisions.
- Monitor payments due from clients and promptly contact on past due receivables.
- Train and mentor new employees on payment posting procedures, documentation requirements and reconciliation of daily/weekly/monthly cash receipts.
- Effectively communicate customer issues to upper management.
- Great collaboration skills when in discussions of internal processes and procedures.
- Implemented many new successful processes and procedures for collection and accounts receivable processes, and continue to look for improvements.
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
Health Club Manager
Atomic Fitness
07.2008 - 11.2014
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Scheduled training appointments.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Successful sales and marketing of club memberships.
Medical Office Assistant
Amis Chiropractic
06.2007 - 01.2009
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms and fielded questions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Professional Intern/On-Call Branch Office Administrator
Edward Jones
02.2006 - 02.2009
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Trained in diversified aspects of office administration, including switchboard, cash deposits, computer data management, customer service, prioritizing objectives, as well as sales and marketing support.
- Provided support to administrative support staff to organize and improve office efficiency.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT01.2023
Associate of Science - Business
Indiana University South Bend
South Bend, IN08.2010
Skills
- Credit Approval and Denial
- Team-oriented and self-directed
- Excellent Writing and Communication Skills
- Responsible and Reliable
- Manage Delinquent Accounts
- Detail Oriented
- Account Reconciliation
- Highly Organized
- Collection Processes
- Expertise Payment Transactions
- Microsoft Excel Skills
- Foster Positive Environment
- Effectively Prioritize
Certification
- Credit 101, NACM - March 2019
- Credit 102, NACM - October 2022
- Credit 103, NACM - November 2022
Timeline
Accounts Receivable Specialist
Viewrail
08.2023 - Current
Credit and Collections Manager/AR Lead
Alpha Systems LLC
09.2012 - 08.2023
Health Club Manager
Atomic Fitness
07.2008 - 11.2014
Medical Office Assistant
Amis Chiropractic
06.2007 - 01.2009
Professional Intern/On-Call Branch Office Administrator
Edward Jones
02.2006 - 02.2009
Bachelor of Science - Accounting
Western Governors University
Associate of Science - Business
Indiana University South Bend
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