Alyssa Milroy
Seymour
Summary
Dedicated professional with expertise in customer service and problem-solving. Proven track record in managing inquiries and supporting recruitment initiatives, resulting in enhanced client interactions. Dedicated professional with expertise in customer service and call management. Proven ability to resolve inquiries and enhance client satisfaction through effective problem-solving and relationship-building. Dedicated professional with strong customer service skills, specializing in call management and problem solving. Committed to enhancing client satisfaction and supporting team performance.
Overview
5
5
years of professional experience
Work History
MTA Representative
Siho Insurance Services
Seymour
02.2025 - Current
- Resolved client inquiries via phone and email, ensuring timely support and satisfaction.
- Managed challenging calls with strong telephone etiquette, enhancing customer experience.
- Supported co-workers during peak times, maintaining high-quality customer service.
- Conducted follow-ups on pending applications to guarantee accuracy and completion.
ASP Administrative Assistant
Ruler Foods
Seymour
06.2023 - 02.2025
- Managed daily office operations and ensured smooth workflow across departments.
- Handled customer inquiries and provided support to enhance customer satisfaction.
- Maintained accurate records and updated databases for administrative tasks.
- Supported training sessions for new employees on office procedures and policies.
- Managed employee onboarding processes and documentation for new hires.
- Provided support in recruitment efforts by scheduling interviews and communicating with candidates.
- Processed vendor invoices for timely payment and accurate record-keeping.
- Reviewed purchase orders to ensure compliance with company policies.
Supervisor Staffing Specialist
Surge Staffing Temp Service
Seymour
09.2021 - 06.2023
- Collaborated with hiring managers to define staffing needs and job requirements.
- Conducted comprehensive interviews to assess candidate qualifications and fit.
- Reviewed resumes and applications to assess candidate qualifications for open positions.
- Managed candidate sourcing using applicant tracking systems and job boards.
- Developed outreach strategies to attract diverse talent pools for open positions.
- Coordinated recruitment events and job fairs to promote company opportunities.
- Provided support throughout the entire recruitment cycle from initial screening through offer acceptance stages.
Education
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
Columbus, IN05-2020
Skills
- Candidate sourcing
- Customer service
- Call management
- Client relationship building
- Document management
- Problem solving
- Critical thinking
- Customer relations
Timeline
MTA Representative
Siho Insurance Services
02.2025 - Current
ASP Administrative Assistant
Ruler Foods
06.2023 - 02.2025
Supervisor Staffing Specialist
Surge Staffing Temp Service
09.2021 - 06.2023
Associate of Science - Business Administration
Ivy Tech Community College of Indiana