Amaan Khan A
Kochi
Summary
Proven Client Services Associate at Sutherland Global Service’s, adept in managing multiple accounts and exceeding performance metrics. Expertise in problem-solving and customer service operations, ensuring project completion and client satisfaction. Exceptional organizational and communication skills contributed to consistently surpassing client expectations.
Overview
2
2
years of professional experience
Work History
Client Services Associate
Sutherland Global Service’s
12.2022 - 12.2024
- Managed multiple accounts simultaneously, prioritising tasks to ensure timely completion of projects.
- Provided exceptional customer support, consistently exceeding client expectations and resolving issues effectively.
- Maintained up-to-date knowledge of product and service changes.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
Education
Bachelor Of Business Administration - General Management
Santa Cruze Hss Fort Kochi
Kochi04.2022
Skills
Problem solving
Service-level agreements (SLA)
Analytical skills
Customer service operations
Organisation skills
Communication
Accomplishments
JAS QUARTER AWARDS
Issued by Sutherland global services
Aug2023
Jul2023
Received employee of the month award for targets set by the process program
Hobbies
Travelling
Handball
Journal writing
Bike camping
Fitness
Languages
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
English
Advanced (C1)
Timeline
Client Services Associate
Sutherland Global Service’s
12.2022 - 12.2024
Bachelor Of Business Administration - General Management
Santa Cruze Hss Fort Kochi
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