Amaan Mahmood Siddiqui
Senior IT Specialist
Lucknow,UP
Summary
Successful at completing new installations, updates, and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Professional Technical Support Specialist with strong focus on delivering results and ensuring client satisfaction. Expertise includes troubleshooting complex technical issues, providing exceptional customer service, and implementing effective solutions. Known for strong collaboration skills, flexibility in adapting to changing needs, and reliability. Proficient in system diagnostics, network configuration, and software integration, with passion for fostering teamwork and driving productivity.
Overview
7
7
years of professional experience
Work History
Senior Technical Support Specialist
HCL Tech
02.2025 - Current
- Led troubleshooting efforts to resolve complex technical issues for clients, enhancing customer satisfaction.
- Mentored junior support staff, fostering knowledge sharing and improving team performance.
- Developed and implemented standard operating procedures for technical support processes, increasing efficiency.
- Analyzed customer feedback to identify trends and recommend improvements in product functionality.
- Collaborated with engineering teams to communicate product issues and drive timely resolutions.
- Conducted training sessions for clients on software usage, promoting user adoption and proficiency.
- Managed escalations effectively, ensuring prompt resolution of high-priority support tickets.
- Streamlined workflows by integrating new support tools, reducing response times significantly.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Maximized use of hardware and software by training users and interpreting instructions.
- Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve technical issue.
- Evaluated system potential by testing compatibility of new programs with existing programs.
- Prepared references for users by writing clear operating instructions.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Reduced average ticket resolution time by implementing knowledge-sharing initiatives among team members.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
Senior Relationship Officer
Abu Dhabi Commercial Bank
02.2024 - 11.2024
Relationship Officer
CITI Bank
10.2022 - 11.2023
Business Development Executive
BYJU'S (GCC Region)
12.2021 - 05.2022
Academic Counselor
Vedantu Innovations
03.2021 - 09.2021
Sr. Business Development Executive
Extramarks Education India Pvt. Ltd.
08.2020 - 02.2021
Relationship Manager
ICICI Bank
06.2018 - 06.2020
Education
MBA - International Business
University of Lucknow
06.2018
Bachelor of Arts - undefined
University of Lucknow
04.2016
Senior Secondary School Certificate - undefined
Jamia Millia Islamia
04.2013
Skills
- Expert problem solving
- Desktop support
- Technical issues analysis
- Application support
- Incident management
- Customer service
- Remote support
- Problem resolution
- Help desk support
- Software installation
- Issue resolution
- Hardware configuration
- Troubleshooting and diagnosis
- Operating systems
- Teamwork and collaboration
- Problem-solving
LANGUAGES
English
Hindi
Urdu
Timeline
Senior Technical Support Specialist
HCL Tech
02.2025 - Current
Senior Relationship Officer
Abu Dhabi Commercial Bank
02.2024 - 11.2024
Relationship Officer
CITI Bank
10.2022 - 11.2023
Business Development Executive
BYJU'S (GCC Region)
12.2021 - 05.2022
Academic Counselor
Vedantu Innovations
03.2021 - 09.2021
Sr. Business Development Executive
Extramarks Education India Pvt. Ltd.
08.2020 - 02.2021
Relationship Manager
ICICI Bank
06.2018 - 06.2020
Bachelor of Arts - undefined
University of Lucknow
Senior Secondary School Certificate - undefined
Jamia Millia Islamia
MBA - International Business
University of Lucknow
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