Summary
Overview
Work History
Education
Skills
Languages
Personal Data
Timeline
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Amaan Malik

Amaan Malik

Rampur

Summary

Dynamic Customer Service Associate with a proven track record at Amazon, excelling in problem resolution and team collaboration. Recognized for enhancing customer satisfaction through effective complaint handling and product knowledge. Skilled in managing high call volumes while fostering strong client relationships, consistently achieving positive feedback and timely issue resolution.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Amazon
04.2024 - 10.2024
  • Helped large volume of customers every day.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.

Education

B.Com - Business Administration And Management

Mahatma Jyotiba Phule Rohilkhand University
Bareilly
07.2024

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Product knowledge
  • Complaint handling
  • Guest services
  • Complex Problem-solving
  • Refunds and exchanges

Languages

Hindi
Advanced (C1)
English
Upper intermediate (B2)
Urdu
Advanced (C1)

Personal Data

Date of Birth: 20/10/1999

Nationality: Indian

Gender : Male

Religion : Islam

Timeline

Customer Service Associate

Amazon
04.2024 - 10.2024

B.Com - Business Administration And Management

Mahatma Jyotiba Phule Rohilkhand University

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Amaan Malik