AMAAN MUEED
Mentor, Problem solver, Quick Learner
Delhi
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Assistant Manager
EXL Service
08.2022 - Current
- Handling multiple teams.
- Preparing multiple reports and sending it to client.
- Ensuring all the SLAs are meeting on timely basis.
- Maintained accurate records of all the areas such as team incentives, quality scores, team SLA.
- Calculating AHTs for quarterly baseline of FTEs.
- Creating P4P plans and AHT plans on monthly basis.
- Mentored junior staff members in their professional development by offering support in their assigned roles.
- Collaborating with the team members to develop and implement process improvements.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Tracking daily huddles and connecting with the team individually to help them individual level.
- Building strong relationship with onshore counterparts.
Subject Matter Expert
EXL Services
03.2022 - 08.2022
- Providing process training to new joiners as well as onshore backfill batches.
- Conducted comprehensive assessments of organizational needs, identifying areas for improvement and implementing targeted solutions.
- Collaborated with cross-functional teams to develop innovative solutions, leading to successful project outcomes.'
- Supporting Migrating Manager for SOP updating.
- Supported the implementation of new systems or tools by providing specialized knowledge on functionalities and potential improvements.
Sr. Processor/Quality Analyst
TATA Consultancy Services
06.2021 - 03.2022
- Review Provider Claims that have Not Been Paid By Insurance Companies.
- Calling Insurance Companies (in Us) On Behalf of Doctors/physicians and Follow Up on Outstanding Accounts Receivable.
- Convince the Claims Company (payers) for Payment of Their Outstanding Claims.
- Auditing Cases/calls of processors and providing feedbacks to other processors.
Appeal Associate
Optum Global Solutions (India) Private Limited.
06.2019 - 06.2021
- The claims adjudication process consists of receiving a claim from an insured person and then utilizing software to process the claim and take the decision.
- After processing claim, provided letter to the client regarding Upheld/Overturn Decision.
- Receiving workload from client and managing them according to the priorities.
Process Associate
Sand Martin
12.2017 - 02.2019
- Processing U.S Medical insurance claims.
- Learning basic job discipline.
- Feeding data to U.S servers.
Education
Graduation (Bachelor of Commerce)
Delhi University
2016
Intermediate
Andhra Education Society Sr. Sec. School. (CBSE)
New Delhi, India2012
High School
Andhra Education Society Sr. Sec. School. (CBSE)
New Delhi, India2009
Skills
Task Delegation
Operations Management
Product and service knowledge
Recruiting and interviewing
Workload Management
Orientation and training
Strong Customer Handling
Certification
Trainer Certification in EXL
Timeline
Assistant Manager
EXL Service
08.2022 - Current
Subject Matter Expert
EXL Services
03.2022 - 08.2022
Trainer Certification in EXL
03-2022
Sr. Processor/Quality Analyst
TATA Consultancy Services
06.2021 - 03.2022
Appeal Associate
Optum Global Solutions (India) Private Limited.
06.2019 - 06.2021
Got the Certification of HIPPA by our US Client.
06-2019
Process Associate
Sand Martin
12.2017 - 02.2019
Graduation (Bachelor of Commerce)
Delhi University
Intermediate
Andhra Education Society Sr. Sec. School. (CBSE)
High School
Andhra Education Society Sr. Sec. School. (CBSE)