Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
AMAAN MUEED

AMAAN MUEED

Mentor, Problem solver, Quick Learner
Delhi

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Assistant Manager

EXL Service
08.2022 - Current
  • Handling multiple teams.
  • Preparing multiple reports and sending it to client.
  • Ensuring all the SLAs are meeting on timely basis.
  • Maintained accurate records of all the areas such as team incentives, quality scores, team SLA.
  • Calculating AHTs for quarterly baseline of FTEs.
  • Creating P4P plans and AHT plans on monthly basis.
  • Mentored junior staff members in their professional development by offering support in their assigned roles.
  • Collaborating with the team members to develop and implement process improvements.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Tracking daily huddles and connecting with the team individually to help them individual level.
  • Building strong relationship with onshore counterparts.

Subject Matter Expert

EXL Services
03.2022 - 08.2022
  • Providing process training to new joiners as well as onshore backfill batches.
  • Conducted comprehensive assessments of organizational needs, identifying areas for improvement and implementing targeted solutions.
  • Collaborated with cross-functional teams to develop innovative solutions, leading to successful project outcomes.'
  • Supporting Migrating Manager for SOP updating.
  • Supported the implementation of new systems or tools by providing specialized knowledge on functionalities and potential improvements.

Sr. Processor/Quality Analyst

TATA Consultancy Services
06.2021 - 03.2022
  • Review Provider Claims that have Not Been Paid By Insurance Companies.
  • Calling Insurance Companies (in Us) On Behalf of Doctors/physicians and Follow Up on Outstanding Accounts Receivable.
  • Convince the Claims Company (payers) for Payment of Their Outstanding Claims.
  • Auditing Cases/calls of processors and providing feedbacks to other processors.

Appeal Associate

Optum Global Solutions (India) Private Limited.
06.2019 - 06.2021
  • The claims adjudication process consists of receiving a claim from an insured person and then utilizing software to process the claim and take the decision.
  • After processing claim, provided letter to the client regarding Upheld/Overturn Decision.
  • Receiving workload from client and managing them according to the priorities.

Process Associate

Sand Martin
12.2017 - 02.2019
  • Processing U.S Medical insurance claims.
  • Learning basic job discipline.
  • Feeding data to U.S servers.

Education

Graduation (Bachelor of Commerce)

Delhi University
2016

Intermediate

Andhra Education Society Sr. Sec. School. (CBSE)
New Delhi, India
2012

High School

Andhra Education Society Sr. Sec. School. (CBSE)
New Delhi, India
2009

Skills

Task Delegation

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Certification

Trainer Certification in EXL

Timeline

Assistant Manager

EXL Service
08.2022 - Current

Subject Matter Expert

EXL Services
03.2022 - 08.2022

Trainer Certification in EXL

03-2022

Sr. Processor/Quality Analyst

TATA Consultancy Services
06.2021 - 03.2022

Appeal Associate

Optum Global Solutions (India) Private Limited.
06.2019 - 06.2021

Got the Certification of HIPPA by our US Client.

06-2019

Process Associate

Sand Martin
12.2017 - 02.2019

Graduation (Bachelor of Commerce)

Delhi University

Intermediate

Andhra Education Society Sr. Sec. School. (CBSE)

High School

Andhra Education Society Sr. Sec. School. (CBSE)

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AMAAN MUEEDMentor, Problem solver, Quick Learner