Amaan Sayyed
Pune
Summary
Motivated job seeker with a strong desire to secure an entry-level position within a reputable organization that prioritizes skill utilization and encourages continuous learning. Enthusiastic about expanding knowledge and expertise through mastering new technologies. Committed to making valuable contributions to organization success and thriving in a dynamic and collaborative work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Support Consultant
Amazon
05.2023 - 06.2024
- Maintain strong customer relationships by responding professionally and appropriately to inquiries.
- Manage the customer service process from start to finish, including asking customers about their issues, troubleshooting solutions, assembling and forwarding information, and verifying the customer's understanding of that information.
- Document all customer calls, inquiries, and actions, and follow up with customers after a solution has been presented.
- Escalate customers inquiries to the appropriate department when needed.
- Research and stay up to date with company products, services, and processes.
- Keep track of customer service accounts and relevant data.
- Recommend process improvements and identify new product and service opportunities based on customer needs.
ITSM Jr Associate
Gamaka Al
03.2022 - 04.2023
- Receiving and logging user inquiries or incidents, ensuring all relevant details are captured for tracking
- Performing initial troubleshooting to resolve common issues, such as password resets or software installation problems
- Handling straightforward service requests, such as account creation or access requests, while adhering to established procedures
- If the issue cannot be resolved at this level, 1st Level Support escalates it to higher-tier support for further investigation
Education
Bachelor's - computer science
JDC Bytco college
Nashik, Maharashtra10.2022
Masters - computer science
AKI Poona College
Pune10.2024
Skills
- Communication Skills
- Customer Service
- IT Service Management
- Creative Problem Solving
- Technical Troubleshooting
Certification
- ITIL V4 - Pursuing
- Power BI (Dashboards & Reports)
- Certified Python Programmer
Languages
English
Hindi
Marathi
Hobbies
Swimming -
Intern school, college champion in free style and butterfly stroke
Timeline
Support Consultant
Amazon
05.2023 - 06.2024
ITSM Jr Associate
Gamaka Al
03.2022 - 04.2023
Bachelor's - computer science
JDC Bytco college
Masters - computer science
AKI Poona College
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