Summary
Overview
Work History
Education
Skills
Interests
Extra-Curricular Activities
Personal Profile
National Skills Registry (NSR)
Timeline
Hi, I’m

Amal Dutta

Senior Associate II, System Administration
Pune
Amal Dutta

Summary

CARRIER OBJECTIVE: Dedicated And Highly Adaptable NetBackup Senior Associate II, System Administration with 18.5 Year's of extensive experience in a Large Distributed Data Center Environment (IT Industry) collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients goals.

Overview

19
years of professional experience
10
years of post-secondary education
1
Language

Work History

Kyndryl Solutions Pvt. Ltd.
Pune

Senior Associate II, System Administration
09.2021 - Current

Job overview

  • Responsible for monitoring backup jobs across multiple platforms and locations to maintain backup policies and standards.
  • Responsible for providing NetBackup support via service request ticketing system including restores, troubleshooting & analyzing reports to resolve backup errors and incidents.
  • Responsible for Troubleshooting performance problems and developing scripting solutions for backup & restore processes and propose solutions.
  • Responsible for resolving datacenter service requests, build and decommission servers, and support production datacenter operations.
  • Responsible for uptime for Infrastructure applications like Veritas NetBackup, APTARE IT analytical Tool, IBM Tape Library.
  • Supervising end to end project planning and implementation by administrating project execution with team and publishing period updates to Senior Management
  • Ensuring timely and quality delivery of Projects along with scope Management sequencing
  • Planning and Budgeting of IT Infrastructure Operations, Capacity Management, control of Operation and Capital Costs, Technology implementation, transition, and Service delivery
  • Working closely with Multiple Vendors on new solution implementation which is beneficial for the organization, manage and coordinate projects, procure services and systems licensing & so on.
  • Maintaining high quality IT Infrastructure and provide process documentation to ensure audit readiness of all processes.
  • Defined and articulated solution Architecture that enabled client requirements to be met and provided platform for future growth.
  • Ensuring all activities are performed with focus on SLA Achievement, cost effective and resource optimization.
  • Responsible for maintaining in-house documentation for repeatable processes to maintain all equipment in backup environment to include server disk and tape storage devices.
  • Trained and supported new team members, maintaining culture of collaboration.

IBM India Pvt Ltd
Pune

Operation Analyst
01.2011 - 08.2021

Job overview

  • Monitoring & Performing backup & restore job across multiple platforms and locations to maintain backup policies and standards.
  • Provide Tier 3 NetBackup support via ticketing system including restores, troubleshooting and assisting server and database administrators to analyze reports and resolve backup errors and incidents.
  • Provide L1 & L2 support using Veritas NetBackup Tool to develop scripting solutions for backup and restore processes.
  • Responsible for installing, configuring, managing, and troubleshooting Veritas NetBackup software and hardware in Large Distributed Data Center Environment.
  • Reporting Analysis for Integrated Technology Delivery (ITD), JOB PROFILE:
  • Take lead role in Reporting Analysis, Service Management, Service Reporting, SO/Client Requirements & Support Structure
  • Perform Day-to-Day Portable Storage Management (PSM) Operation using e-TOC Database Tool
  • Use BMC Remedy Service Management (RMS) Tool to raise Tickets/Incidents for all daily PSM Operations
  • Use Internal Service Request (ISR) Tool to raise all internal procurement related requirement
  • Report & Publish Daily, Weekly & Monthly PSM dash board
  • Report & Publish Media Movement Tracker
  • Report & Publish ISR Tracker
  • Perform PSM Inventory Reconciliations
  • Take lead role in skills transfer and develop potential of less experienced members of Service Support Reporting team.
  • Document all Artifacts/Process/Media Movement/Audit Reports in team room.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Self-motivated, with strong sense of personal responsibility.
  • Developed written documents and reports related to programs and operations.
  • Provided professional services and support in dynamic work environment.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Skilled at working independently and collaboratively in team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Strengthened communication skills through regular interactions with others.

WIPRO Ltd
Bangalore

Sales Executive
10.2006 - 01.2011

Job overview

  • Managed efficiently Infrastructure Availability Services.
  • Solution Sales/Sales of IT Services (Annual Maintenance) both Renewal &
  • New AMC to banks, institutions, corporate, public & private sectors for Infrastructure
  • Availability Services (IAS)
  • Sell products by establishing contact and developing relationships with prospects.
  • Recommending solutions
  • Prepare & send product quotes for sales of IT services to existing or new customer.
  • For new/renewal for AMC & warranty
  • Handling customer escalation for service delivery/issues in case of any gaps in
  • Conversion, approval and convert cases by establishing and enforcing organization.
  • Standards
  • Daily / Weekly MIS report in excel with respect to performance and funnel.
  • Analyzed past sales data and team performance to develop realistic sales goals
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
  • Developed and implemented account management plans to establish customer satisfaction.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Aegis BPO Services Ltd
Bangalore

Call Centre Officer
09.2005 - 09.2006

Job overview

  • As BPO executive was primarily responsible for ensuring BPO services meet client needs.
  • Responsible for BPO services, such as voice-based or non-voice based, front-office or back-office, offshore or onshore customer services.
  • Responsible for communicating with vendors and modify their services for quality and efficiency to handle calls from customers or clients and provide them with solution to their queries.
  • Responsible for attracting potential customers by answering product and service questions and suggest with possible solutions. Share Information about other products and services
  • Open & maintain customer records by recording and updating customer account information.
  • Resolve product or service problems by clarifying customer's complaint by determining cause of problem; selecting and explaining best solution to solve problem; expediting correction or adjustment; following up to ensure resolution.
  • Resolve 1st level of technical problems/escalation of the customer's & raise tickets, prepare service call report (SCR) for all customer calls, and assign the tickets to appropriate service center
  • Prepare daily SCR reports & prepares product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Developed and maintained courteous and effective working relationships
  • Applied effective time management techniques to meet tight deadlines.

U.S. Computer Products
Amritsar

Hardware Engineer
02.2004 - 10.2004

Job overview

  • Managed Computer & Hardware Peripheral Service Center (Wipro e-Peripherals Limited Authorized Service Center)
  • Performed Hardware repair, installation & configuration of all type of printer - Dot Matrix, Desk-Jet & Laser-Jet Printers
  • Performed break-fix and fault finding both onsite & carry-in support for all products Supported.
  • Prepare, update & upload Service Call Report (SCR) in the website for all the products supported.
  • Preparing and installing solutions by determining and designing system specifications, standards, and processes for customers
  • Support services for exhibitions as required.
  • Provided Information by collecting, analyzing, and summarizing development and service issues.
  • Report Writing.
  • Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
  • Outlined design requirements, BOMs, functional specifications and reports to document development processes.
  • Traveled to customer sites to provide prompt resolutions to issues.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Applied effective time management techniques to meet tight deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Symbiosis Center For Distance Learning (SCDL)
Pune

2 Year's Post Graduate Diploma in Information Tech from Information Technology Project Management
06.2009 - 11.2011

University Overview

2 Year's Post Graduate Diploma in Information Technology

Registration No. 200935390

The Oxford Polytechnic
J.P.Nagar, Bangalore

3 Year's Diploma in Computer Science & Engineering from Computer Science
06.1999 - 11.2005

University Overview

3 Year's Diploma in Computer Science & Engineering


Registration No. 029117-8



Rewa Coal Field Higher Secondary School.
Chachai, Shahdol

SSLC (Madhya Pradesh Board of Secondary Education) from Secondary Schooling Level in India
06.1995 - 03.1996

University Overview

SSLC from (Madhya Pradesh Board of Secondary Education)

Registration No. 1400982 Serial No. 11417398

Skills

    Good Knowledge of Veritas Netbackup 7x, 8x & 91, Lotus Notes 90, Microsoft Outlook, MS Word, MS Excel, MS PowerPoint, Windows 7, Windows XP, Service Level Agreement SLA

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Interests

Internet, Computer, Electronic Gadgets, Books, Touring different places, TV (News Channels), Movies, Songs, Music, Both In-door & Outdoor Sports, Food

Extra-Curricular Activities

Extra-Curricular Activities

Active participation in inter collegiate sports and fests. Table Tennis, Badminton & Swimming

Personal Profile

Personal Profile

Date of Birth        : 05th October 1978

Sex                       : Male

Marital Status      : Married

Father’s Name    : Shri Asit Kumar Dutta

Nationality           : Indian

National Skills Registry (NSR)

National Skills Registry (NSR)

 

National Skills Registry (NSR) ITPIN: 731053108594

Timeline

Senior Associate II, System Administration
Kyndryl Solutions Pvt. Ltd.
09.2021 - Current
Operation Analyst
IBM India Pvt Ltd
01.2011 - 08.2021
Symbiosis Center For Distance Learning (SCDL)
2 Year's Post Graduate Diploma in Information Tech from Information Technology Project Management
06.2009 - 11.2011
Sales Executive
WIPRO Ltd
10.2006 - 01.2011
Call Centre Officer
Aegis BPO Services Ltd
09.2005 - 09.2006
Hardware Engineer
U.S. Computer Products
02.2004 - 10.2004
The Oxford Polytechnic
3 Year's Diploma in Computer Science & Engineering from Computer Science
06.1999 - 11.2005
Rewa Coal Field Higher Secondary School.
SSLC (Madhya Pradesh Board of Secondary Education) from Secondary Schooling Level in India
06.1995 - 03.1996

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Amal DuttaSenior Associate II, System Administration