Amal George
Bangalore
Summary
Dynamic Air Freight Agent committed to excellence in air freight coordination and transportation compliance. Skilled in managing and coordinating cargo and freight operations, with a focus on efficiency and accuracy. I have a background in ensuring smooth shipment processes by effectively negotiating rates, scheduling pickups, and preparing documentation. Strengths include strong organizational skills, the ability to work under pressure, and expertise in logistics software. Contributed to reducing operational costs through strategic planning and optimization of resources.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Air Import Agent
CEVA Air & Ocean Canada Inc.
Richmond
01.2023 - 03.2025
- Managed daily operations including data entry into system databases.
- Provided customer service support related to import and export issues or inquiries.
- Tracked cargo status using web-based tracking systems.
- Verified accuracy of documents prior to submission for customs clearance.
- Prepared quotations for customers based on their requirements.
- Negotiated freight rates with carriers for air transport services according to company guidelines.
- Monitored the progress of freight movements from origin to destination.
- Facilitated communication between customers, vendors, brokers and other parties involved in the shipment process.
- Checked import and export documentation to determine cargo contents.
Transpacific Gateway Lead Coordinator
CEVA Air & Ocean Canada Inc.
Richmond
11.2021 - 12.2022
- Provided oversight and direction to project teams, ensuring tasks were completed in a timely manner.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Acted as a liaison between internal teams and external vendors when needed.
- Managed recordkeeping, documentation, and reporting functions for department.
- Coordinated the transportation of goods between warehouses or suppliers and customers using various modes of transport including airfreight, road freight, rail freight or sea freight.
- Responded promptly to customer inquiries regarding status updates on their shipments being transported via sea freight.
- Developed relationships with overseas agents, freight forwarders and customs brokers to facilitate smooth exports.
- Researched market rates for various types of freight services in order to maximize profits for the company.
Operations Analyst - Mortgages
ANZ Bank
Bangalore
04.2019 - 11.2019
- Preparing loan documents for customers' loan applications using tools such as RLS, RLM, CAP, and Integrity.
- Quoting the fee for loan applications, as per the Australian government fee structure.
- Emailing loan documents to the broker, mobile lender, or customer.
- Using CAP to find the customer's previous mortgage records.
- Documents such as the contract of sale, transfer of land, and title search are used to verify the loan applications.
Education
Post Graduate Diploma - Supply Chain Management
Langara College
Vancouver11-2021
Bachelor in Commerce - Finance
MES Arts & Sceince College
Perinthalmanna03-2018
Skills
- Cargo tracking
- Documentation review
- Customer service
- Vendor communication
- Attention to detail
- Problem solving
- Effective communication
- Transportation scheduling
- Hazardous materials handling
- Pricing analysis
- Shipment monitoring
- Freight operations
- Air freight coordination
- Transportation compliance
- Route planning
- Vendor relations
Certification
CIFFA Certification (2021)
Timeline
Air Import Agent
CEVA Air & Ocean Canada Inc.
01.2023 - 03.2025
Transpacific Gateway Lead Coordinator
CEVA Air & Ocean Canada Inc.
11.2021 - 12.2022
Operations Analyst - Mortgages
ANZ Bank
04.2019 - 11.2019
Post Graduate Diploma - Supply Chain Management
Langara College
Bachelor in Commerce - Finance
MES Arts & Sceince College