AMAL JASMINE
Project Manager / Risk
Bengaluru,KA
Summary
Seeking a challenging position that leverages my risk analysis expertise and facilitates professional growth with opportunities for skill development and enables me to remain competitive in the market. Professional Statement: Experienced in fraud and risk management, with a proven track record in compliance, global economic shifts, and fraud detection across diverse financial products and services. Skilled in developing policies, controls, and strategies to enhance financial integrity.
Overview
12
12
years of professional experience
Work History
Project Manager
PayPal
04.2025 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Risk Analyst
PayPal
11.2021 - 03.2025
- Developed and implemented comprehensive training programs for Credit Risk Underwriting teams, driving operational excellence and skill enhancement.
- Managed end-to-end onboarding processes, including training coordination, LMS integration, WorkRamp loading, stakeholder engagement, and scheduling expert sessions.
- Facilitated feedback loops and leadership handoff meetings to ensure knowledge retention, continuous improvement, and alignment with strategic objectives.
- Prepared detailed training artifacts for audits and compliance reviews, ensuring documentation accuracy and readiness.
- Represented training initiatives in strategic forums, aligning learning objectives with business goals to foster a culture of continuous development.
- Designed, created, and optimized SOPs and policy documents in collaboration with cross-functional teams, ensuring clarity, consistency, and adherence.
- Conducted quality assurance checks on guidance materials, maintaining high standards of accuracy, usability, and instructional design.
- Performed daily case audits to uphold compliance, quality, and risk mitigation standards, enhancing merchant experience and operational integrity.
- Contributed to a best practice repository by identifying effective and ineffective review patterns for targeted training.
- Analyzed audit data to identify behavioral trends and system issues, supporting root cause analysis and process enhancements.
- Provided strategic insights and recommendations to improve review processes and operational workflows, enhancing efficiency and compliance.
- Supported quality initiatives and completed ad hoc projects under the guidance of the Quality Program Manager, driving continuous improvement.
Merchant Risk Consultant Onboarding and Monitoring
PayPal
04.2019 - 11.2021
- Performed comprehensive end-to-end risk assessments of business seller accounts using multiple workflows, including case analysis, email correspondence, phone interactions, and internal reviews.
- Executed holistic reviews evaluating merchant identity, intent, business model, financial stability, and behavioural patterns throughout the full merchant life cycle.
- Maintained a balanced approach between risk mitigation and merchant experience, making informed decisions to support merchant success and business retention.
- Acted as a trusted advisor and subject matter expert, educating merchants on compliance expectations and risk-related best practices.
- Identified and monitored emerging risk signals and growth opportunities within merchant accounts, ensuring proactive fraud detection and business alignment.
- Developed and articulated the 'merchant story' in documentation to provide context-driven insights for stakeholders and compliance teams.
- Maintained awareness of industry-specific risk factors, global economic shifts, and organisational process alignment to enhance review accuracy and policy compliance.
Fraud & Risk Investigation Specialist
Amazon Private Limited
07.2016 - 07.2018
- Conducted comprehensive due diligence on online transactions to detect and mitigate fraudulent activities, safeguarding transaction integrity.
- Enforced strict adherence to internal fraud prevention protocols and compliance standards, optimizing dispute resolution and chargeback management.
- Collaborated cross-functionally with customer support and investigation teams to resolve escalated cases efficiently, and enhance customer satisfaction.
- Investigated and documented potential fraud incidents, gathering supporting evidence for legal action, and risk mitigation.
- Maintained compliance with quality standards and audit requirements, ensuring operational excellence, and regulatory adherence.
- Monitored team productivity and key risk metrics to consistently meet and exceed performance targets.
- Trained new hires through hands-on guidance, elevating team expertise in risk assessment and transaction monitoring.
- Served as a Subject Matter Expert (SME), providing expert support for complex fraud scenarios, and standardizing investigative procedures.
Financial Services
Altisource Business Solutions
02.2014 - 07.2015
- Facilitated communication between clients and internal departments for seamless coordination of financial services.
- Improved client satisfaction by providing high-quality financial services and addressing inquiries promptly.
Customer Service Representative
Accenture
Bangalore
07.2013 - 12.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Post Graduate Diploma in Management - Finance
ISBR Business School
1 2025
MBA in Digital Marketing -
Aventis School Of Management
1 2023
Bachelor of Commerce - Marketing
Baldwin's Women's Methodist College
1 2013
Skills
- Risk Assessment and Analysis
- Stakeholder Communication
- Trainer and Quality Analyst
- Compliance and Fraud Risk Investigation
- Transaction Monitoring
- Team Leadership
LANGUAGES
English
Hindi
Tamil
Kannada
Malayalam
Personal Information
Timeline
Project Manager
PayPal
04.2025 - Current
Risk Analyst
PayPal
11.2021 - 03.2025
Merchant Risk Consultant Onboarding and Monitoring
PayPal
04.2019 - 11.2021
Fraud & Risk Investigation Specialist
Amazon Private Limited
07.2016 - 07.2018
Financial Services
Altisource Business Solutions
02.2014 - 07.2015
Customer Service Representative
Accenture
07.2013 - 12.2013
Post Graduate Diploma in Management - Finance
ISBR Business School
MBA in Digital Marketing -
Aventis School Of Management
Bachelor of Commerce - Marketing
Baldwin's Women's Methodist College
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