Amal Joseph

Managing a 147-room 5-star luxury heritage hotel in Chennai, Tamil Nadu

• Managed 78-room 5-star resort
• Second in Command, reporting to Front Office Manager
• Implemented efficient systems for cost-effectiveness and enhanced guest satisfaction
• Assisted in daily performance and budget forecasting, ensuring room budget adherence
• Led recruitment, assessment, and performance appraisal of department associates
• Served as departmental trainer
• Accountable for achieving NPS, Internal Audit targets, and maintaining brand standards

• Managed a 550-room 5-star iconic business hotel in New Delhi
• Led a 45-member team overseeing Front Desk, Operator, and Bell Desk operations
• Assisted Front Office Manager in planning and managing Rooms budget
• Prepared Duty Roster, ensuring adherence to brand standards and SOPs
• Supervised and trained Front Office staff, effectively resolving guest complaints
• Maintained positive business relations with diplomats, corporate clients, and senior officials for business opportunities

• Inducted as General Management Trainee-Hotel Operations
• Extensive Training in all core departments