Amal Kannarath
Chennai
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Lead - Account Management
Freshworks
Chennai
02.2024 - Current
- Lead and mentor a team of 9 Account Managers, setting clear performance goals, providing ongoing feedback, and facilitating professional growth to drive individual and team success
- Regularly hold one-on-one meetings, performance reviews, and coaching sessions to foster a high-performance culture
- Design and implement effective sales strategies to align with business objectives, increase client retention, and achieve revenue targets
- Conduct competitive analysis and market research to refine strategies and stay ahead in a dynamic market
- Utilize data-driven insights to identify opportunities, monitor performance metrics, and address potential gaps
- Develop and present actionable reports to leadership, ensuring informed decision-making and alignment with sales goals
- Work closely with key departments (such as Marketing, Product, and Customer Success) to streamline communication, align on strategy, and maximize overall client satisfaction
- Champion collaborative projects to address client needs, enhance service offerings, and resolve complex issues effectively
- Continuously review and refine sales processes to improve team efficiency and reduce turnaround times
- Implement tools and best practices to enhance workflow, reporting accuracy, and productivity within the sales team
Senior Account Manager-North America
Freshworks
Chennai
03.2023 - 04.2024
- Account Management & Growth - Manage and nurture key accounts, ensuring long-term partnerships by aligning Freshworks solutions with evolving customer needs
- Enhance customer engagement, ensuring seamless onboarding, adoption, and proactive support to maximize customer satisfaction and retention
- Upselling & Cross-Selling - Identify opportunities within existing accounts to drive incremental revenue through solution expansion and deeper product adoption
- Strategy & Revenue Optimization - Develop and implement new strategies to optimize revenue generation, improve sales processes, and drive efficiency
- Training & Mentorship - Support new hires and junior team members through structured training, knowledge sharing, and best practices to elevate team performance
Sr. Business Development Manager - Expansion
Freshworks
Chennai
03.2021 - 03.2023
- Managed a portfolio of client accounts, ensuring the successful implementation and adoption of Freshworks solutions
- Identified opportunities for upselling and cross-selling, contributing to revenue growth
- Assisted in training new team members, sharing best practices and insights
Sr. Pharma Safety Consultant
Saama
Pune
09.2020 - 03.2021
- Company Overview: For the past two decades, Saama has been singularly focused on driving client business outcomes from data & analytics
- Our HYBRID (productized services) approach delivers business insights with speed (of implementation) and specificity (of business outcomes).We are headquartered in Silicon Valley, CA with offices across the US, Europe and India
- Currently focused on: Real World Evidence Analytics - Suite of capabilities to map patient journeys and treatment pathways using an intuitive cloud-based Cohort Management application
- Evangelizing Life Sciences Analytics solutions, managing P&L for select strategic Life Sciences accounts and leveraging Data & Advanced Analytics to drive 10x value for the Life Sciences industry
- For the past two decades, Saama has been singularly focused on driving client business outcomes from data & analytics
- Our HYBRID (productized services) approach delivers business insights with speed (of implementation) and specificity (of business outcomes).We are headquartered in Silicon Valley, CA with offices across the US, Europe and India
Associate Engagement Partner
MarketsandMarkets
Pune Area
11.2019 - 08.2020
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Conducted market research to identify new business opportunities.
Associate Client Partner
MarketsandMarkets
Pune Area
06.2017 - 10.2019
Lead Generation Executive
DemandShore
Pune Area
07.2016 - 04.2017
Business Development Executive
DemandShore
Pune Area
05.2017
Education
Master of Business Administration - MBA - Marketing
Liverpool John Moores University
01.2022
Mechnical Engineering - Mechanical Engineering
ADCET- Shivaji University
01.2016
HSC -
Willingdon College
01.2012
SSC -
ABPES Sangli
01.2010
Skills
- Team leadership
- Upsell and Cross-sell strategies
- Account analysis
- Sales forecasting
- Revenue growth
- Product demonstration
- Account management
Awards
- Newcomer of the Quarter, 09/30/21
- Q1-2022 Spotlight Award, 03/31/22
- Q2-2022 Spotlight Award, 06/30/22
- Q3-2022 Best Expansion Award, 09/30/22
- Q4 Highest of High Five, 12/31/22
Current Position
Lead-Account Management at Freshworks
Timeline
Lead - Account Management
Freshworks
02.2024 - Current
Senior Account Manager-North America
Freshworks
03.2023 - 04.2024
Sr. Business Development Manager - Expansion
Freshworks
03.2021 - 03.2023
Sr. Pharma Safety Consultant
Saama
09.2020 - 03.2021
Associate Engagement Partner
MarketsandMarkets
11.2019 - 08.2020
Associate Client Partner
MarketsandMarkets
06.2017 - 10.2019
Business Development Executive
DemandShore
05.2017
Lead Generation Executive
DemandShore
07.2016 - 04.2017
Master of Business Administration - MBA - Marketing
Liverpool John Moores University
Mechnical Engineering - Mechanical Engineering
ADCET- Shivaji University
HSC -
Willingdon College
SSC -
ABPES Sangli
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