Amal Raj
IT Analyst
Koovackal House, Edamaruk P O, Kottayam,Kerala
Summary
Experienced IT Analyst with 6 years of expertise in backup administration, server monitoring, ticketing, IT consulting, system analysis and vendor management. Demonstrates exceptional problem-solving skills and a consistent record of delivering projects on time and within budget. Seeking a challenging role as an IT Analyst/Backup Administrator in the IT/Computers - Hardware & Networking department.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
9
9
Languages
Work History
IT Analyst
Tata Consultancy Services
11.2023 - Current
- Configuring backup for servers and endpoints
- Helpdesk monitoring and handling Support Issues ( 24x7 shift basis)
- Installing and configuring backup applications
- Backup monitoring and troubleshooting
- Backup report preparation and analysis
- Managing cloud backups
- Vendor management
- Knowledge base preparation
System Engineer
Tata Consultancy Services
01.2019 - 11.2023
- Server monitoring and basic troubleshooting
- Ticketing tool monitoring
- Report management
- Responsible of documenting server failures
- Knowledge base preparation and other documentation as per company's perspectives
PHP Developer
Reubro International
01.2018 - 11.2018
- Web app Designing
- Coding for web application using PHP
Education
Master of Computer Applications -
MG University
01.2014 - 01.2017
BSc - Computer Science
MG University
01.2011 - 01.2014
Skills
IT performance reports
Customer support
System performance
Systems analysis
Excellent communication
Cloud computing
Cloud backup solutions
undefinedTechnical Certifications
Microsoft Azure fundamentals - AZ 900
Personal Information
- Father's Name: KG Raju
- Mother's Name: Sarasamma Raju
- Date of Birth: 06/05/93
- Nationality: Indian
Disclaimer
I Amal Raj, hereby declare that the details given above are true to my knowledge and belief.
Timeline
IT Analyst
Tata Consultancy Services
11.2023 - Current
System Engineer
Tata Consultancy Services
01.2019 - 11.2023
PHP Developer
Reubro International
01.2018 - 11.2018
Master of Computer Applications -
MG University
01.2014 - 01.2017
BSc - Computer Science
MG University
01.2011 - 01.2014
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