Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amal Sharma

Mumbai

Summary

Professional with over 15 years in Finance & Business Management - Expense Management function. Expertise in stakeholder engagement and operational oversight, driving business success through strategic decision-making and data analysis. Proven ability to enhance client satisfaction and foster collaboration across teams. Experienced in performance management and employee relations, with a focus on continuous improvement and organizational performance.

Overview

19
19
years of professional experience

Work History

Process Manager

JP Morgan
Mumbai
06.2024 - Current
  • Managed a team of 52 employees across three regions in the T&E Expense Management function, driving operational success.
  • Expanded T&E Facilitation (Expense Processing) function into three regions.
  • Identified opportunities for automation and implemented appropriate solutions. I was able to automate T&E Expense Exception Requests and T&E Facilitation (Expense Processing) requests.
  • Monitored project timelines, ensuring adherence to regulatory standards throughout processes.
  • Led initiatives for process improvement, boosting cross-departmental efficiency.
  • Collaborated with cross-functional and regional teams to streamline workflows and reduce redundancies.
  • Analyzed data trends to identify bottlenecks and recommended actionable solutions.
  • Developed training materials on new processes and compliance for employees.
  • Facilitated meetings to discuss updates and gather feedback for ongoing improvements.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Associate

JP Morgan
Mumbai
07.2012 - 06.2024
  • Contributed to Expense Management Travel & Entertainment Expense Review and invoicing pilot in Mumbai Hub.
  • Migrated Americas Expense Management process to Mumbai Hub effectively.
  • Managed recruitment and training initiatives for the team.
  • Collaborated with onshore colleagues to expand team coverage across all Corporate & Investment Bank LOBs.
  • Led Americas Expense Management team since 2013, achieving exceptional retention rates.
  • Oversaw people management, including performance metrics, hiring, training, and employee relations.
  • Documented Expense Management processes by creating comprehensive SOPs.
  • Executed multiple projects during tenure with Expense Management team.

Team Member

JP Morgan
Mumbai
06.2008 - 07.2012
  • Contributed to Corporate Account Payment Customer Service team focusing on email support.
  • Responded to inquiries regarding Travel and Entertainment policies and procedures.
  • Managed migration projects for multiple North America and Latin America locations to new TEEMS UI.
  • Developed test scripts and oversaw regression and feature testing during project lifecycle.

Chef Trainee

Taj Mahal Palace & Towers
Mumbai
06.2006 - 12.2006
  • Served as Chef Trainee at Taj Mahal Palace and Towers

Education

Bachelor of Science -

Institute of Hotel Management
Mumbai
03-2006

High School Diploma -

New Way School
Lucknow
03-2003

Skills

  • Process improvement
  • Data analysis
  • Project management
  • Employee training
  • Regulatory compliance
  • Automation solutions
  • Team building & leadership
  • Recruitment strategies

Timeline

Process Manager

JP Morgan
06.2024 - Current

Associate

JP Morgan
07.2012 - 06.2024

Team Member

JP Morgan
06.2008 - 07.2012

Chef Trainee

Taj Mahal Palace & Towers
06.2006 - 12.2006

Bachelor of Science -

Institute of Hotel Management

High School Diploma -

New Way School

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Amal Sharma