AMAL STEPHEN
Bangalore
Summary
Competitive Telesales Agent with a track record of excellence in inbound and outbound sales. Energetic telemarketer with strong commercial acumen and successful closing deals over the phone.
Overview
5
5
years of professional experience
Work History
Contributor-Telesales
Lastminute.com
Bangalore
04.2022 - Current
- Sell holiday packages to English-speaking customers.
- Answering inbound calls and chats from customers regarding new bookings and existing bookings.
- Increase customer satisfaction by offering friendly, helpful, and informative customer service.
- Guide customers to use the company site, products, and services.
- Maintained a positive relationship with customers, providing timely responses to inquiries
Tour Operations and Sales Executive
Archana Travels
Hyderabad
09.2019 - 02.2022
- Selling Holiday packages
- Contact current and potential clients to promote, upsell and cross sell products and Services
- Contact the clients to determine the needs and provide recommendations
- Source new sales opportunities through inbound lead follow up
- Cultivate relationship with existing customers to encourage repeat business.
Education
Masters in Tourism And Travel Management -
Indian Academy Degree College
Bangalore06-2019
Skills
- Complaints handling
- Sales calls
- Live chat operations
- Sales and marketing
- Customer service
Languages
- English
- Malayalam
- Tamil
Timeline
Contributor-Telesales
Lastminute.com
04.2022 - Current
Tour Operations and Sales Executive
Archana Travels
09.2019 - 02.2022
Masters in Tourism And Travel Management -
Indian Academy Degree College
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