Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AMAL STEPHEN

AMAL STEPHEN

Bangalore

Summary

Competitive Telesales Agent with a track record of excellence in inbound and outbound sales. Energetic telemarketer with strong commercial acumen and successful closing deals over the phone.

Overview

5
5
years of professional experience

Work History

Contributor-Telesales

Lastminute.com
Bangalore
04.2022 - Current
  • Sell holiday packages to English-speaking customers.
  • Answering inbound calls and chats from customers regarding new bookings and existing bookings.
  • Increase customer satisfaction by offering friendly, helpful, and informative customer service.
  • Guide customers to use the company site, products, and services.
  • Maintained a positive relationship with customers, providing timely responses to inquiries

Tour Operations and Sales Executive

Archana Travels
Hyderabad
09.2019 - 02.2022
  • Selling Holiday packages
  • Contact current and potential clients to promote, upsell and cross sell products and Services
  • Contact the clients to determine the needs and provide recommendations
  • Source new sales opportunities through inbound lead follow up
  • Cultivate relationship with existing customers to encourage repeat business.

Education

Masters in Tourism And Travel Management -

Indian Academy Degree College
Bangalore
06-2019

Skills

  • Complaints handling
  • Sales calls
  • Live chat operations
  • Sales and marketing
  • Customer service

Languages

  • English
  • Malayalam
  • Tamil

Timeline

Contributor-Telesales

Lastminute.com
04.2022 - Current

Tour Operations and Sales Executive

Archana Travels
09.2019 - 02.2022

Masters in Tourism And Travel Management -

Indian Academy Degree College

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AMAL STEPHEN