Summary
Overview
Work History
Education
Skills
Websites
Languages
Accomplishments
Timeline
Generic

Amala Benzegar

Bangalore

Summary

Experienced Software Tester with a proven track record in the IT and service industries. Proficient in requirement analysis and skilled in Manual Testing and Automation Testing (Selenium, TestNG, Maven, Cucumber, Postman/Jmeter/DevOps). Familiar with Bug Tracker tools like Mantis, Jira, Bugzilla and knowledgeable about Github. Graduated from Visvesvaraya Technological University (VTU) with a strong engineering background.

Overview

11
11
years of professional experience

Work History

Application Test Engineer

PoSBook
Bangalore
01.2022 - Current
  • Creating Test Plan and Test Strategy
  • Test Case Scenario identification and Test Case Design
  • Test Plan and Test Case reviews with client
  • Preparation of manual test cases and execution of test cases
  • Smoke test of applications after each new build
  • Involved in Functional, System, GUI, Regression and Smoke Testing
  • Preparation of Test Summary Report
  • Defect Tracking and Reporting bugs
  • Coordinated with development team in solving the Customer issues in time
  • Regression testing is performed after each new build of the application.

Senior Application Support Engineer

Firstpos Retail Softsolution Pvt ltd
Bangalore
01.2017 - 12.2021
  • Expertise In Manual Testing and Automation.
  • Creating Gap analysis document.
  • Creating Test Plan and Test Strategy.
  • Test Case Scenario identification and Test Case Design.
  • Test Plan and Test Case reviews with client.
  • Preparation of manual test cases and execution of test cases.
  • Smoke test of applications after each new build.
  • Involved in Functional, System, Regression and Smoke Testing.
  • Coordinated with development team in solving the Customer issues in time.
  • Defect Tracking and Reporting bugs.
  • Preparation of Test Summary Report.

Technical Support Engineer

Firstpos Retail Softsolutions Pvt Ltd
Bangalore
11.2014 - 12.2016
  • Product Trainer - Train the end user
  • Preparation of training materials - User manuals, presentations, workflow diagrams etc
  • Technical Support - Troubleshoot and fix issues, Remote installations, and online training
  • Maintain a good relationship with customers.

IT Help Desk Analyst

G7 CR Technologies India Pvt
Bangalore
08.2013 - 09.2014
  • Respond to inquiries
  • Provide technical support to customers via email, phone, online chat, or in person
  • Help customers solve problems with hardware and software, and diagnose system errors
  • Educate customers about IT products and services, and provide accurate information
  • Check in with customers to ensure issues are resolved, and update their status and information
  • Maintain documentation, and write and edit training manuals for new and updated software and hardware
  • Train other staff members on troubleshooting and diagnosing problems, and participate in the development of client training programs
  • Monitor computer systems and networks, and run reports to analyze common problems.

Education

Bachelor Of Engineering -

Vishveshwarya Institute of Engineering and Technology
12.2013

Skills

  • Manual Testing
  • TestNG
  • Selenium
  • Cucumber
  • Jira/Bugzilla
  • Mantis
  • Github
  • Kotlin
  • Microsoft Excel
  • Java
  • Interpersonal Skills
  • Leadership
  • Adaptability
  • Continuous Learning
  • Problem-Solving

Websites

Languages

English - Proficient

Malayalam - Native

Hindi - Intermediate

Tamil - Intermediate

Kannada - Intermediate

Accomplishments

  • Software Testing Advanced Level
  • Microsoft excel Udemy
  • Certification on Java & MySQL

Timeline

Application Test Engineer

PoSBook
01.2022 - Current

Senior Application Support Engineer

Firstpos Retail Softsolution Pvt ltd
01.2017 - 12.2021

Technical Support Engineer

Firstpos Retail Softsolutions Pvt Ltd
11.2014 - 12.2016

IT Help Desk Analyst

G7 CR Technologies India Pvt
08.2013 - 09.2014

Bachelor Of Engineering -

Vishveshwarya Institute of Engineering and Technology

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Amala Benzegar