Amala Varghese
Dombivli
Summary
Experienced professional with a proven track record in office management, process optimization, and team leadership at JP Morgan Chase. Skilled in coordinating operations, managing schedules, and enhancing productivity through effective communication and problem-solving. Adept at overseeing quality audits, training staff, and implementing procedures to streamline office functions.
Overview
14
14
years of professional experience
Work History
Estate Specialist
JP Morgan Chase
04.2022 - Current
- Coordinated office operations, managing schedules and ensuring timely project delivery.
- Oversee quality audits of processes, identifying areas for improvement and reducing error rates.
- Trained the new employee on company policies, procedures, and operational goals to enhance team performance.
- Maintained database systems to track operational data and generated reports for decision-making support.
- Implemented process improvements to streamline workflows and enhance office efficiency.
Senior Process Associate
Tata Consultancy Services
04.2018 - 04.2022
- Managed critical projects, ensuring deadlines were met while maintaining high-quality outputs.
- Was responsible to manage the quality audits of overall process work for an onshore telecom major telstra.
- Generated reports detailing findings and recommendations.
- Developed and delivered training on organizational mission and goals to support employee success.
- Conducted regular reviews of operations, devising procedures to optimize office productivity.
Senior Customer Service Representative
Intelenet Global Services
04.2016 - 04.2018
- Supervised team schedules and coordinated daily office activities to ensure smooth operations.
- Resolved escalated issues, improving office communication and customer satisfaction.
- Maintained detailed records of interactions and followed up to ensure resolution given before the turn around time.
CSR REP
Serco Global Services
03.2015 - 07.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong process knowledge to provide information and recommend the products based on customer needs.
- Resolved escalated customer issues , restoring confidence in company's commitment to service excellence.
CSR REP
First Source Solutions Limited
05.2014 - 03.2015
- Enhanced office efficiency by promptly addressing concerns and maintaining accurate records.
- Maintained detailed record of customer interactions, ensuring proper follow-up and resolution of issues.
Front Desk Receptionist
Four Plus Advertising Limited
10.2011 - 03.2014
- Answered telephone & online request and completed interaction to meet productivity goals.
- Assist with meeting room arrangements and hospitality.
- Worked with team members to assess ongoing performance and implement improvements.
- Greet visitors, clients and staff warmly. Noting MOM to record essential details that was discussed.
- Act first point of contact and also handle office supplies and stationery request.
Education
Bachelor of Commerce -
Ghanshyam Das Saraf College
MaladSkills
- Office Coordination
- Process Optimization
- Project Management
- Schedule Management
- Team Building
- Quality Auditing
- Problem Solving
- Time Management
- Communication Skills
- Database Management
- Risk Management
Timeline
Estate Specialist
JP Morgan Chase
04.2022 - Current
Senior Process Associate
Tata Consultancy Services
04.2018 - 04.2022
Senior Customer Service Representative
Intelenet Global Services
04.2016 - 04.2018
CSR REP
Serco Global Services
03.2015 - 07.2015
CSR REP
First Source Solutions Limited
05.2014 - 03.2015
Front Desk Receptionist
Four Plus Advertising Limited
10.2011 - 03.2014
Bachelor of Commerce -
Ghanshyam Das Saraf College