AMALIE WESSLING
Merrillville
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Junction Collaborative Transports
08.2024 - 10.2024
- Audited all the drivers' daily logs and IFTA Driver Trip Reports for accuracy.
- Supported daily operations by maintaining the filing system for all the drivers' daily, weekly, and monthly paperwork.
- Assisted dispatch with data entry and reports of drivers' moves and trip-related paperwork in the TMS system.
- Proactively provided customers with information about their deliveries/shipments via email and telephone.
- Managed customer inquiries and resolved issues efficiently through phone and email communication.
- Developed process improvements that enhanced response times and increased overall customer satisfaction.
- Collaborated with logistics teams to coordinate timely deliveries and address customer concerns proactively.
Gate Clerk
Ryder (Through Nexus Employment)
11.2023 - 05.2024
- Accurately entered all information into both systems to get drivers checked into and out of the yard.
- Monitored vehicle flow to reduce wait times and enhance overall throughput.
- Coordinated vehicle inspections, optimizing operational efficiency at entry points.
- Solved any issues that arose in the most effective way possible.
- Filed documents in the appropriate place so they were easy to find.
- Accurately entered the data from paper files into the computer systems.
- Processed incoming mail to ensure it reached the appropriate people along with preparing outgoing mail to send out.
- Delivered documents, memos, and files to internal departments and employees.
- Performed light housekeeping duties such as watering office plants, preparing coffee each morning and ensuring all communal spaces remained tidy.
Dispatcher
Mico Logistics Inc.
03.2020 - 11.2023
- Managed anywhere between 25 and 60 drivers depending on the season.
- Delivered exceptional customer service to individuals that contacted the office for support and assistance.
- Managed daily dispatch operations to optimize route efficiency and reduce delays.
- Built professional relationships with new customers and cultivated existing ones through active listening and providing quality customer service.
- Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
- Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
- Utilized logistics software to track shipments and monitor vehicle locations in real-time.
- Trained new staff on operational procedures and system usage for effective onboarding.
- Hired and trained new drivers on company policies, procedures, and best customer service processes.
- Created the filing system for DOT paperwork that was required by the drivers to turn in.
- Supporting daily operations by maintaining the filing system for all the drivers' daily, weekly, and monthly paperwork.
Hostess
Tasty Waffle
07.2021 - 03.2022
- Provided exceptional customer service by greeting and assisting guests upon arrival.
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Taking reservations and to-go orders by phone, and answering customer questions.
- Resolved guest concerns promptly to maintain a positive dining experience.
- Assisted in supporting the servers, food runners, and bussers with keeping the dining area fully prepared for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new host staff on procedures, policies, and customer interaction techniques to maintain high standards of service.
Cashier
Mr. Submarine
10.2019 - 03.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Traffic Clerk
Schneider Logistics
07.2017 - 10.2018
- Boosted on-time delivery rates through proactive monitoring of shipment statuses and prompt troubleshooting of issues encountered during transit.
- Contributed to ongoing process improvement initiatives aimed at enhancing overall operational efficiency within the traffic department.
- Supported company growth by efficiently scaling traffic operations to accommodate increased order volumes without sacrificing quality or timeliness of service delivery.
- Provided exceptional customer service by addressing inquiries promptly and professionally, fostering positive relationships with clients and vendors alike.
- Collaborated with warehouse staff to maintain inventory accuracy and streamline cargo handling procedures.
Education
Supply Chain Management - Logistics
Joliet Junior College
Joliet01-2028
GED -
Joliet Junior College
Joliet, IL06.2015
Skills
- Proficient in Microsoft Word and Excel
- Skilled in Microsoft Outlook communication tools
- Analytical thinking
- Creative problem resolution
- Understanding of supply chain dynamics
- Managing appointment schedules
- Data organization
- Reliable time management
- Strong written and verbal communication
- Complaint handling
- Follow-up skills
- Documentation
- Dependable work ethic
- Collaborative teamwork
Timeline
Customer Service Representative
Junction Collaborative Transports
08.2024 - 10.2024
Gate Clerk
Ryder (Through Nexus Employment)
11.2023 - 05.2024
Hostess
Tasty Waffle
07.2021 - 03.2022
Dispatcher
Mico Logistics Inc.
03.2020 - 11.2023
Cashier
Mr. Submarine
10.2019 - 03.2021
Traffic Clerk
Schneider Logistics
07.2017 - 10.2018
Supply Chain Management - Logistics
Joliet Junior College
GED -
Joliet Junior College