AMALIE WESSLING
Merrillville
Summary
Results-driven office manager specializing in logistics and operational efficiency. Demonstrated success in improving workflow processes, implementing security policies, and enhancing team dynamics to meet and exceed organizational goals in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Office Manager
Prinaj Services
05.2025 - Current
- Oversee and streamline daily office operations, activities, and administrative workflows.
- Create, manage, and optimize employee schedules and logistics deadlines to ensure consistent operational coverage.
- Manage and coordinate international shipping operations, handling both air and ocean freight logistics.
- Directed customer communications on delivery schedules, monthly email service updates, and cargo notifications to enhance client satisfaction.
- Successfully implemented a high-ticket item verification security policy requiring proof of purchase to safeguard shipments.
- Oversaw cargo pickups and appointment verifications while maintaining professional communications with stakeholders to ensure seamless operations.
- Arranged cargo pickups with logistics partners to ensure timely collection. and appointment verifications to facilitate smooth operations.
- Managed commercial marketing campaigns, generated creative promotional ideas, and coordinated partner business trials to drive engagement.
Customer Service Representative
Junction Collaborative Transports
Joliet
08.2024 - 10.2024
- Provided timely updates to customers regarding deliveries and shipments via email.
- Functioned as the main point of contact for HR, shipping, receiving, and payroll inquiries.
- Assisted with dispatch operations to ensure timely deliveries. through various tasks, ensuring smooth workflow.
- Streamlined filing system for drivers' daily and weekly paperwork to improve accessibility.
- Entered data and generated reports for drivers' movements in TMS system.
- Identified and proposed process improvements to enhance operational efficiency.
- Audited all drivers' daily logs and IFTA trip reports for compliance.
Gate Clerk
Ryder (Through Nexus Employment)
Morris
11.2023 - 05.2024
- Verified information for inbound and outbound drivers to ensure accuracy.
- Entered data into systems to streamline driver check-ins and check-outs.
- Resolved issues promptly to enhance operational efficiency.
- Filed documents systematically for easy retrieval and access.
- Transferred data from paper files into computer systems accurately.
- Managed incoming telephone calls to ensure clear communication and support.
- Processed incoming mail and prepared outgoing correspondence for distribution.
- Delivered documents to facilitate communication between teams., memos, and files to various departments as needed.
Dispatcher
Mico Logistics Inc.
Joliet
03.2020 - 11.2023
- Coordinated daily schedules for drivers and delivery routes.
- Monitored shipment statuses in transit to ensure on-time deliveries.
- Monitored fleet performance, resolving operational challenges to maintain service reliability.
- Maximized fleet utilization by tracking resources and reallocating assignments.
- Managed daily trucking operations, ensuring compliance with safety regulations to minimize risk.
- Cultivated professional relationships with customers through active listening, enhancing customer satisfaction.
- Documented incidents and maintained accurate records of dispatch activities.
Hostess
Tasty Waffle
Romeoville
07.2021 - 03.2022
- Greeted customers warmly upon arrival, enhancing the overall dining experience.
- Took reservations and to-go orders, providing accurate wait time information.
- Reduced guest wait times by coordinating effectively with team members during peak hours.
- Supported servers, food runners, and bussers to maintain a well-prepared dining area, enhancing operational efficiency.
- Maintained cleanliness and a welcoming environment, ensuring guest comfort throughout their visits.
- Trained new hostesses on customer service practices and restaurant policies, improving onboarding experience.
Cashier
Mr. Submarine
Joliet
10.2019 - 03.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Facilitated returns and refunds, addressing transaction issues to enhance customer satisfaction.
- Welcomed customers and assessed their needs to provide tailored assistance.
- Trained new employees on cashier duties and best practices, fostering improved team performance.
Traffic Clerk
Schneider Logistics
Elwood
07.2017 - 10.2018
- Boosted on-time delivery rates through proactive monitoring of shipment statuses and prompt troubleshooting of issues encountered during transit.
- Scaled traffic operations to accommodate increased order volumes while maintaining quality and timeliness of service delivery.
- Collaborated on process improvement initiatives that enhanced operational efficiency within traffic department.
- Addressed inquiries promptly and professionally, fostering positive relationships with clients and vendors.
Education
GED -
Joliet Junior College
06-2015
Some College (No Degree) - Global Supply Chain Management
Joliet Junior College
Joliet, ILSkills
- Logistics expertise
- Shipping operations
- Inventory management
- Office workflow management
- Microsoft Office proficiency
- Critical thinking
- Team leadership
- Attention to detail
- Communication skills
- Punctuality and reliability
- Employee onboarding
Timeline
Office Manager
Prinaj Services
05.2025 - Current
Customer Service Representative
Junction Collaborative Transports
08.2024 - 10.2024
Gate Clerk
Ryder (Through Nexus Employment)
11.2023 - 05.2024
Hostess
Tasty Waffle
07.2021 - 03.2022
Dispatcher
Mico Logistics Inc.
03.2020 - 11.2023
Cashier
Mr. Submarine
10.2019 - 03.2021
Traffic Clerk
Schneider Logistics
07.2017 - 10.2018
GED -
Joliet Junior College
Some College (No Degree) - Global Supply Chain Management
Joliet Junior College