Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Amaljith Ajit

Bangalore

Summary

To be part of a stimulating work environment. Use my cognitive skills, team-leadership quality and communication skills to augment the value creation of an organization. Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Client Success Specialist

Indeed.com
Bangalore
09.2016 - Current
  • Managed client onboarding process, including scheduling introductory calls and sending welcome emails.
  • Researched and resolved customer inquiries in a timely manner.
  • Developed customized programs to meet client needs and expectations.
  • Maintained detailed records of client interactions and account information.
  • Implemented strategies to increase customer loyalty and retention rates.
  • Analyzed performance data to identify potential issues or areas of improvement.
  • Collaborated with cross-functional teams such as sales, marketing, and operations to ensure successful outcomes.
  • Facilitated workshops or webinars for clients on topics related to their success.
  • Demonstrated and explained product features and benefits to overcome customer objectives.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Collaborated with cross-functional teams to establish customer success programs.
  • Provided technical support to clients via phone, email, and live chat.
  • Conducted regular check-in meetings with clients to ensure satisfaction and identify areas for improvement.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Mentored junior team members and managed employee relationships.

Manager- Advocacy South

Fitkids Education and Training Pvt ltd
Bangalore
01.2013 - 06.2016
  • Liaising with clients to identify specific problems and develop ideas for the Leapstart program
  • To ensure that the Parents and school Management including teacher are oriented in Leapstart principles through a variety of media
  • This will include face to face interactions, events during PTAs and promotional activities on and off site
  • Communicating with all the stake holders within the company, such as Trainers, Marketing, Sales, Operations in the process of developing and improving the existing program
  • Gaining a comprehensive context for strategies by analyzing a wide range of information in great detail, including demographics, socio-economics and the market for physical education programs and the Leapstart program
  • Using a variety of market and research data to monitor cultural and social trends and their impact on Sports practice and acceptance of physical education programs
  • Meeting the client to learn the background to the issues and advising on possible approaches or adaptation of approach to the target market
  • Providing the marketing team with a clearly defined brief that contains concise information on the product, audience and strategy, so that they can develop creative ideas applicable to the media channels that will promote the idea most effectively
  • Presenting conclusions and ideas to clients and other stakeholders
  • Analyzing and interpreting customer response and sales data to evaluate the effectiveness of the strategy
  • Responsible for assessing the school's or clients current programs
  • Analysis of the GAPs in the existing LEAPSTART programs
  • Develop strategies for the LEAPSTART program which is world class and adheres to the fundamental principles of LEAPSTART.

Key Account Manager

FRESHERSWORLD.COM
Bangalore
05.2010 - 12.2012
  • Developed and implemented key account plans to meet customer needs and increase company profitability.
  • Identified new opportunities for growth within existing accounts, as well as potential new customers.
  • Conducted meetings with clients to discuss their objectives, challenges, and strategies.
  • Managed the relationship between internal teams and external customers.
  • Maintained a deep understanding of client products and services in order to effectively promote them.
  • Established strong relationships with clients through regular communication and follow-up activities.
  • Provided training sessions for customers on how best utilize the company's products or services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided technical support to clients via phone, email, and live chat.
  • Monitored KPIs to assess customer engagement.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Collaborated with cross-functional teams to establish customer success programs.
  • Met with customers to discuss best practices and drive outcomes.

Commis Chef

Thistle Marble Arch
London
06.2006 - 06.2008
  • Prepared and cooked food items according to recipes, portioning, and presentation specifications.
  • Ensured all food was stored properly in accordance with safety regulations.
  • Cleaned and sanitized work areas, utensils, and equipment used for cooking.
  • Followed proper plate presentation techniques when serving dishes.
  • Assisted higher-level chefs in the preparation of more complex dishes.
  • Maintained a clean working area at all times in compliance with health codes.
  • Provided guidance to junior members of the kitchen staff in their duties.

Education

Master of Business Administration (Marketing) -

Edith Cowan University
01.2009

Bachelor of Hotel and Tourism Management -

Saurastra University
01.2006

Higher Secondary -

Kendriya Vidyalaya EME Baroda
01.2002

Skills

  • Client Advocacy
  • Client Relations
  • Customer Account Management
  • Customer Relationship Building
  • Training and mentoring
  • Revenue Growth
  • Business Development
  • Customer Retention
  • Domain knowledge in Ms office
  • Account Management
  • Report Analysis

Certification

  • Dale carniege certificate on effective communication
  • Dale carniege certification on how to handle complex queries

Accomplishments

  • Honored the best employer of the year in 2021

Timeline

Senior Client Success Specialist

Indeed.com
09.2016 - Current

Manager- Advocacy South

Fitkids Education and Training Pvt ltd
01.2013 - 06.2016

Key Account Manager

FRESHERSWORLD.COM
05.2010 - 12.2012

Commis Chef

Thistle Marble Arch
06.2006 - 06.2008

Master of Business Administration (Marketing) -

Edith Cowan University

Bachelor of Hotel and Tourism Management -

Saurastra University

Higher Secondary -

Kendriya Vidyalaya EME Baroda

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Amaljith Ajit