Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Certification
Accomplishments
Timeline
Generic

Amaljith Ajit

Bangalore

Summary

Dynamic Client Success Specialist with over 10 years of experience in resolving complex customer issues. Recognized for achieving the CS Exceeds award three times and reducing First Response Time by 20% within the first quarter of employment. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills, driving success in customer support initiatives. Committed to leveraging expertise to contribute to Indeed.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Client Success Manager

Indeed.com
Bangalore
09.2016 - Current

Indeed, it is the #1 job site in the world 1, with over 250 million unique visitors every month. Indeed strives to put job seekers first, giving them free access to search for jobs, post resumes, and research companies.

  • Managed and strengthened overall relationship with assigned clients, including on-boarding, implementation, training, and retention.
  • Experienced in engaging with C-level and Senior Executives.
  • Gained solid knowledge of SaaS models and organizational workflows.
  • Support cross-selling initiatives for enhanced customer engagement.
  • Led a team of four customer success specialists and facilitated effective collaboration.
  • Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
  • Experience with G Suite, Salesforce, slack
  • Conduct live product demonstrations over the phone, via webinar, and face-to-face.
  • Analyze and present monthly or quarterly business reports to advertisers. Accomplishments:
  • Increased customer retention by 25% across my client list.
  • 11 years of experience in HR transformation, change management, HCM implementation, and customer management roles, as well as HR consulting roles.
  • Understanding of Technology systems. The implementation and understanding of the HRMS system would be preferred.
  • Handling 400,000 USD of books.
  • Good in MS Excel, Word and PowerPoint
  • Designed and conducted training sessions for customers (individuals and teams), receiving 98% positive feedback.
  • Participated in client meetings, and prepared client-facing materials.
  • Provided technical guidance to customers on product features, functionality and usage.

Advocacy Manager

Fitkids education Pvt ltd
Bangalore
01.2013 - 06.2016
  • Company Overview: Fit kids is a physical education program for schools for kindergarten to 12 class students
  • Daily visit 3 schools and meet the management to take feedback and observe the classes done by the Leapstart trainer
  • To ensure that the Parents and school Management including teachers are oriented in Leapstart principles through a variety of media
  • Follow up with monthly invoices from the school management and collect from the school if necessary
  • Communicating with all the stakeholders within the company, such as Trainers, Marketing, Sales, Operations in the process of developing and improving the existing program
  • Conduct parent's orientation as a part of marketing activity and educate them how important is physical education for the children
  • Responsible for assessing the school's or clients current programs
  • Analysis of the Gaps in the existing LEAPSTART programs
  • Fit kids is a physical education program for schools for kindergarten to 12 class students

Key Account Manager

Fresheresworld.com
Bangalore
06.2010 - 11.2012
  • Company Overview: Freshersworld.com is a job portal for freshers and provide end to end recruitment solution to corporate
  • Liaising with senior executives and managers to come to decisions
  • Making a minimum number of sales calls every day and visiting a set number of customers every week
  • Deep account profiling
  • Making profitable and competitive bids for contracts
  • Working with a set of specific accounts within a geographical territory
  • Leading the customer account planning cycle
  • Establishing marketing budgets to be spent on a particular client
  • Negotiating contracts and prices in accordance with the overall sales strategy
  • Coordinate with internal teams to ensure timely fulfillment of products orders/services
  • Attending company-wide sales meetings and conferences
  • Tracking key account metrics
  • Writing up detailed reports for the Directors of the company
  • Freshersworld.com is a job portal for freshers and provide end to end recruitment solution to corporate

Chef

Thistle Marble Arch
London
06.2006 - 06.2008
  • Company Overview: Thistle marble arch is a Malaysian company having 690 rooms of flagship property near Oxford Street
  • Assisting in the food preparation process
  • Cooking and preparing elements of high-quality dishes
  • Preparing bakery items and continental
  • Assisting other Chefs
  • Helping with deliveries and restocking
  • Assisting with stock rotation
  • Cleaning stations
  • Contributing to maintaining kitchen and food safety standards
  • Thistle marble arch is a Malaysian company having 690 rooms of flagship property near Oxford Street
  • Achieved the Best Employee of the Year
  • Handled Sensitive clients and completed the target of 100 covers in one week

Education

MBA - Marketing

Edith Cowan University
Bangalore
06.2010

Hotel and Tourism Management -

Saurashtra University
Rajkot
06.2006

Skills

  • Critical thinking and problem solving
  • Leadership Skills
  • Fast Learner
  • Ability to Work in a Team
  • Knowledge of MS Office
  • Customer relationship management
  • Client onboarding
  • Team leadership
  • Account management
  • Cross-functional collaboration

Hobbies and Interests

  • Baking
  • Exploring new places

Languages

  • English
  • Hindi
  • Malayalam

Certification

* February 2017
Sales Edge, Dale Carnegie
* September 2019
Influence Without Authority, Dale Carnegie

Accomplishments

  • Achieved the Best Employee of the Year, awarded CS Exceeds three times, archived a 90% retention goal every quarter

Timeline

Senior Client Success Manager

Indeed.com
09.2016 - Current

Advocacy Manager

Fitkids education Pvt ltd
01.2013 - 06.2016

Key Account Manager

Fresheresworld.com
06.2010 - 11.2012

Chef

Thistle Marble Arch
06.2006 - 06.2008

MBA - Marketing

Edith Cowan University

Hotel and Tourism Management -

Saurashtra University
Amaljith Ajit