Amal M S
IT Operation Analyst
Summary
Highly motivated and proactive professional with a strong dedication to staying up-to-date with the latest technological advancements. Thriving in challenging and dynamic environments, my primary objective is to consistently contribute value to the organization I represent while concurrently developing my own skills and knowledge. With a passion for learning and a proactive mindset, I am driven to excel in the ever-evolving field of technology.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Server Admin
COTIVITI India PVT LTD
01.2023 - Current
- Serve as primary point of contact for physical servers hosted in Coimbatore, providing initial assistance and support
- Performed commissioning new ESXi host configuration and added as standalone host to vCentre server
- Manage Enterprise Domains and Users
- Deploying and configuration of VM, creating clone, Snapshots and EOL activities for windows servers
- Monitoring system performance and proactively responds to alerts.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- SSL certificate support through AppViewX platform.
- Working with security team for performing internal windows server auditing.
IT Operation Analyst I
Conduent Business Services India LLP
01.2021 - 12.2022
- Manage Enterprise Domains and Users
- Diagnose and Resolve Major Incidents Reported
- Support and Maintain Enterprise Infrastructure
- Managing VMs in V-Centre and VMWare Host
- Creating and Managing Virtual machines
- Managing severs with Change management
- Modifying DNS, DHCP scopes, GPO with latest Business requirement
- On call support for P1, P2 tickets and to provide RCA Working on
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Passionate about learning and committed to continual improvement
- Identified issues, analyzed information and provided solutions to problems.
- Supported change management efforts by effectively communicating new processes, procedures, and expectations to all affected personnel.
System Engineer
Eynetech Service Pvt Ltd
03.2019 - 01.2021
- Managing Azure VMs,Backup and Blob storage
- Managing Azure Active Directory
- Managing Office 365
- Exchange server installation and configuration
- Managing Hyper-V virtualization platform
- Active directory group policy management
- On-premise Active Directory user management
- Veeam Backup and Disaster Recovery
- Monitor potential threats, vulnerabilities, implements appropriate courses of action and conduct daily system health checks
- Assisted employees with resolving network problems at remote locations
- Completed software updates and assessed security patches for optimized computer use.
System Engineer
Cybine Infratech Pvt Ltd
03.2018 - 03.2019
- Provided first level support and troubleshooting
- Managed more than 100 users
- Resolved issues and escalated problems with knowledgeable support and quality service
- Spearheaded compliance efforts and developed best practices to drive continual process improvements
- Documented system configuration, mapping and processes
- Delivered helpdesk service and support to customers
- Implemented networking and server changes to meet client budgets and needs.
Education
Advanced Executive Program in Cybersecurity - Information Technology
04.2001 -
- Cybersecurity Virtual Internship, National Payment Corporation of India, Completed October 29th 2023
- CGPA 3.88/4
Bachelor of Science - Electronics
07.2014 - 05.2017
GPA: 65.14
Plus Two - Science With Biology
01.2011 - 05.2013
Skills
VMware vCentre
VMware ESXi
Hyper-V
Windows Server 2008R2, 2012, 2016 & 2019 servers
MS Azure
DNS
DHCP Administration
Certificate Services Management
DNS Management
Azure Active Directory
Office 365 Administration
Active Directory Administration
Active Directory Administration
Certification
06/01/2022, Introduction to VMware Tanzu Portfolio
Additional Information
ServiceNow, Jira, ConnectWise, Manage Engine service desk plus, Solarwinds N-Central, Labtech, Solarwinds RMM, Solarwinds Orion
Disclaimer
I, hereby declare that the above furnished information is true to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Server Admin - COTIVITI India PVT LTD
01.2023 - Current
IT Operation Analyst I - Conduent Business Services India LLP
01.2021 - 12.2022
System Engineer - Eynetech Service Pvt Ltd
03.2019 - 01.2021
System Engineer - Cybine Infratech Pvt Ltd
03.2018 - 03.2019
Kannur University - Bachelor of Science, Electronics
07.2014 - 05.2017
GHSS Sreepuram Manakkadav - Plus Two, Science With Biology
01.2011 - 05.2013
International Institute of Information Technology - Advanced Executive Program in Cybersecurity, Information Technology
04.2001 -