AMAL P MADHAVAN
Assistant Manager-Technology & Product Development
MANANTHAVADY
Summary
Looking to utilize skills and to acquire new knowledge and technology to build a successful career
Customer focused Project management with 5 year's of career experience in project management technical support environment. Highly adapt in system analysis, diagnostic, trouble shooting and conflict resolution. Exhibits excellent organizational and problem solving skills. Works well in team environment and displays strong work ethic.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Assistant Manager-Technology & Product Development
SIS ALARM MONITORING & RESPONSE PVT LTD
GURUGRAM
04.2024 - Current
- Enhanced product development processes by streamlining workflows and improving communication between departments.
- Increased customer satisfaction with product quality by implementing rigorous testing protocols and addressing issues promptly.
- Identified opportunities for new products and improvements to existing products to increase sales.
- Maintained internal product knowledge database.
- Implemented continuous improvement initiatives, identifying areas for growth and refining existing processes to enhance efficiency.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
ASSISTANT MANAGER-PROJECT
SIS ALARM MONITORING &RESPONSE SERVICES PVT LTD
KOCHI
01.2022 - 03.2024
- SPOC-SOUTH INDIAN BANK PAN INDIA
- Responsible for security assessment, risk management, Installation /Service calls upto the company standerds
- Vendor allocation, Engineers allocation, Vendor payments
- Built strong relationships with clients by maintaining open lines of communication throughout the duration of each engagement.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality deliverables.
- Developed and maintained project documentation for reliable records.
- Monitored and tracked project metrics and collected data to share with project members.
ENGINEER
SIS ALARM MONITORING & RESPONSE PVT LTD
KERALA
01.2020 - 12.2021
- Responsible for SR calls, installation, vendor aligning for clients in South India
- Clients included Canara bank, State Bank of India, YES Bank, RBL Bank , ESAF Bank, South Indian Bank etc.
- Technical and Training for new joiners
- Provided input to team lead regarding areas for process and procedural improvement.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Conducted technical evaluations of engineering designs and test results.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
NETWORK ENGINEER
FR CYBER SOLUTIONS
KOZHIKODE
07.2018 - 01.2020
- Responsible for all hardware and equipment's of clients
- Implemented network, surveillance and commissioning for clients
- Access control installation and training
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Developed comprehensive documentation for network design, configuration standards, and operational procedures.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Evaluated emerging networking technologies to identify infrastructure improvement opportunities.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Planned implementation of network enhancements and upgrades.
- Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
HARDWARE SUPPORT TECHNICIAN
BISMI HYPERMART
KOCHI
07.2016 - 10.2017
- Technical support for hardware and billing devices
- Strategically implemented new computer projects and hardware installations to improve workflow for employees
- Managed warranty claims process efficiently, securing replacements or repair services as needed.
- Diagnosed and troubleshot hardware, software and network issues.
Education
DIPLOMA -
EKNM MODEL POLYTECHNIC COLLEGE KALLIASSERY
KANNUR 06.2013 - 04.2016
THSLC -
TECHNICAL HIGH SCHOOL MANANTHAVADY
WAYANAD 06.2012 - 03.2013
Skills
Operations management
Problem-solving
Team building
Customer relationship management (CRM)
Project management abilities
Certification
CCTV INSTALLATION TECHNICIAN, NSDC - ASAP, ELE/Q4605
Sociallinks
Facebook, Facebook.com/amalpmadhavan
Personal Information
- Date of Birth: 02/06/97
- Nationality: Indian
- Marital Status: Single
Awards
BEST EMPLOYEE AWARD, 01/12/16
Timeline
Assistant Manager-Technology & Product Development
SIS ALARM MONITORING & RESPONSE PVT LTD
04.2024 - Current
ASSISTANT MANAGER-PROJECT
SIS ALARM MONITORING &RESPONSE SERVICES PVT LTD
01.2022 - 03.2024
ENGINEER
SIS ALARM MONITORING & RESPONSE PVT LTD
01.2020 - 12.2021
NETWORK ENGINEER
FR CYBER SOLUTIONS
07.2018 - 01.2020
HARDWARE SUPPORT TECHNICIAN
BISMI HYPERMART
07.2016 - 10.2017
DIPLOMA -
EKNM MODEL POLYTECHNIC COLLEGE KALLIASSERY
06.2013 - 04.2016
THSLC -
TECHNICAL HIGH SCHOOL MANANTHAVADY
06.2012 - 03.2013
CCTV INSTALLATION TECHNICIAN, NSDC - ASAP, ELE/Q4605
CCNA, CISCO, 429604168660IKVJ, 08/08/17, 08/08/20
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