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Associate Principal Engineer

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To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trust me with responsibilities and challenges.

With over 11+ years of proven success in the IT industry, I bring strong communication and leadership abilities to effectively manage hiring processes, onboarding, training and development, performance tracking, and HR records . As a highly motivated team player, I am dedicated to professional development and possess excellent presentation skills.

More than 4 years of experience in Recruitment Process in Information Technology as a Client Relationship Manager / Delivery Head / Account Manager / Delivery Manager / Resource Manager / Lead Recruiter / Technical Recruiter. Proven ability to build and lead teams of talented professionals to develop valuable process solutions to meet business objectives. Highly dependable and self-motivated professional with extensive experience in the areas of Talent Acquisition, Team Handling and Account Management. Proven ability to provide high-quality deliverables in fast-paced environments. Strengths include global project planning and implementation, influence with all levels of management, vendor and client relationships, facilitation, customer communications, technical documentation development, and all aspects of training in both technical and professional subjects. Expertise in entire recruitment life cycle from obtaining the job opening, researching the opening, sourcing the candidate, prescreening, technical interviews, client contact/feedback, negotiations, closing the hire and maintaining the candidate in the position for Permanent positions Energetic, a high-value contributor with proven communication, negotiation, and organizational skills. Sourcing, internet sourcing, resume postings, and work off referrals, selling closest fits, Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Fairly aware of and responsible for Different tax terms, benefits, and costs like W2, 1099, Corp to Corp, Per Diem, FTS (Full Time Salary), FTH (Full Time Hourly), Rate, Payment Terms. Worked with Financial and Government clients to fulfil their staffing needs. Perceptive and logical data analyst with the proven ability to communicate with both technical professionals and end users to identify and translate business requirements. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Experienced Technical Support Engineer with 5+ years of expertise in enterprise IT environments, specializing in Active Directory, IT Asset Management, and troubleshooting infrastructure. Proven ability to resolve complex hardware, software, and networking issues, including DHCP, DNS, and Group Policies.

Qualified Test Engineer proven to implement and maintain cost-effective methods of system testing and troubleshooting to reduce operating costs. Technically-savvy and skilled at quickly learning new concepts, software and equipment. Collaborative team player with excellent communication and interpersonal talents.

Dynamic machine operator with a strong work ethic and proven expertise in quality control at Mahima Foods. Enhanced production efficiency through meticulous machine maintenance and troubleshooting. Skilled in communication and teamwork, consistently exceeding expectations in service delivery and client satisfaction across diverse roles, including as a service advisor and wedding photographer.

To be part of a dynamic team where communication skills, coordination, commitments, initiatives and teamwork contribute to achieving service excellence.

An engineering graduate, customer-focused technical support specialist with 3 years of experience delivering exceptional support and resolving complex technical issues for diverse clients. Proficient in troubleshooting hardware, software, and network-related problems, ensuring timely resolutions and maintaining high levels of customer satisfaction. Skilled in managing support tickets, documenting solutions, and collaborating with cross-functional teams to address user needs. Adept at providing step-by-step guidance, training, and product knowledge to customers of varying technical expertise. Known for strong communication, problem-solving abilities, and a commitment to delivering seamless customer experiences. Proficient in knowledge bases and remote assistance technologies to streamline support processes.

A bright, talented, and ambitious ICT Support with over Seven years of experience having strong technical background. Having exposure to a wide range of technologies play a key role in diagnosing hardware, software problems and providing effective solutions. Possessing a good team spirit, deadline orientated and the ability to organize and present complex solutions clearly and accurately. Capable ICT Support Engineer experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Customer Service Support Advisor at the BT Group, specializing in incident management and technical troubleshooting. Proven ability to enhance operational efficiency while ensuring compliance with data privacy regulations. Recognized for strong collaboration with stakeholders and a commitment to resolving complex customer issues, leading to improved support processes. Demonstrated skills in prioritizing and multitasking in high-pressure environments, effectively managing escalated support cases.

Amalraj M R

Summary

Overview

Work History

L1/L2 Support Engineer

Junior Engineer

Education

BCA -

Data Science - Python data science

Skills

Certification

Timeline

L1/L2 Support Engineer

Junior Engineer

BCA -

Data Science - Python data science

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