Amal Sabu Raj
Changanacherry
Summary
I am excited to apply for the Cabin Crew position with Emirates, as I am drawn to your commitment to exceptional service and Arabian hospitality. With a passion for delivering world-class experiences and ensuring passenger safety, I thrive in dynamic environments and excel in providing personalized service. My strong communication skills and ability to connect with diverse guests will enable me to positively impact their journeys. This role combines my love for travel and dedication to hospitality, and I am confident my enthusiasm and professionalism will be a valuable addition to the team.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Shoppers Drug Mart
11.2021 - 10.2024
- Led a team to deliver exceptional customer service, ensuring personalized, professional experiences for each guest.
- Managed day-to-day operations, including inventory control and staff supervision, while maintaining a safe and welcoming environment.
- Trained and mentored staff to uphold high service standards, swiftly resolving customer inquiries and concerns.
- Oversaw cash flow, opening/closing procedures, and ensured transaction accuracy, contributing to operational efficiency.
- Prioritized health and safety standards, ensuring compliance with regulations for a secure environment for both staff and customers.
Technical Support Representative
concentrix
03.2018 - 11.2019
- Delivered quick, tailored technical support via phone, email, and chat to resolve customer issues on first contact.
- Assisted customers with software and network setup, ensuring smooth operations and preventing future disruptions.
- Documented solutions to enhance team efficiency and improve response times.
- Trained customers on new tech and best practices, enabling self-sufficiency.
- Built strong customer relationships through proactive support and personalized guidance.
- Collaborated with the team to improve processes and ensure exceptional service.
Education
Associate of Arts - Business Accountancy
Canadore College
Toronto, Canada11-2017
High School Diploma -
Sacred Heart Public School CBSE
Changanacherry, Kerala India05-2015
Skills
- Communication Skills
- Problem-solving skills
- Product/Service Knowledge
- Time management
- Customer Relationship Management (CRM)
- Teamwork and collaboration
- Patience and stress management
- Business development
- Multitasking and organisation
- Sales and upselling skills
- Attention to detail
- Technical proficiency
- Scheduling and planning
- Staff management
Personal Information
- Father's Name : Sabu V S
- Mother's Name : Deepa Sabu
- Date of Birth : 12th August 1996
- Nationality : India
- Height : 176cm
- Weight : 64kgs
- Gender. : Male
- Marital Status : Single
- Languages Known : English, Malayalam, Hindi, Tamil
Timeline
Assistant Manager
Shoppers Drug Mart
11.2021 - 10.2024
Technical Support Representative
concentrix
03.2018 - 11.2019
Associate of Arts - Business Accountancy
Canadore College
High School Diploma -
Sacred Heart Public School CBSE
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