Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Amal Sam Regi

Amal Sam Regi

Product Support Specialist
Kaippallil House, Vechoochira P.O, Pathanamthitta, Kerala

Summary

Motivated professional with a well documented experience in excellent customer service and analytical problem-solving skills. Proven strengths in written and oral communication, proactive issue resolution, practical application of in-depth process knowledge and accountability to collective requirements of diverse stakeholders. Showcased consistent performance and quick adaptability to dynamic work environments, owing to the strict adherence to quality standards, codes of conduct and respectful workplace relationships. Committed to offer efficient utilization of my skills to achieve company goals and thus, contribute to enhancing productivity and growth of the institution.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Product Support Specialist

CareStack Dental Practice Management
Thiruvananthapuram
01.2023 - Current

Assisted dental practitioners in the United States of America who use CareStack end-to-end dental management software with workflows and technical support via phone, chat and email. Connected with engineering team to resolve process limitations and followed up with clients to make sure their query is resolved.

Customer Service Associate

Allianz Services India
Thiruvananthapuram
09.2021 - 12.2022

Assisted end customers and financial professionals with fixed and variable annuities offered by Allianz Life of North America. Evaluated and resolved queries about annuity products, investment strategies, taxation and death claims. Performed website troubleshooting and technical assistance when required.

Education

Master of Arts - English Language And Literature

Mahatma Gandhi University, Kerala, India
06.2019 - 05.2021

SGPA: 3.89/5

Bachelor of Arts - English Language And Literature

Mahatma Gandhi University, Kerala, India
06.2016 - 05.2019

CGPA:8.58/10

Class XII - Biology And Mathematics Group

Little Flower Public School (CBSE), India
05.2015 - 04.2016

Performance: 83.8%

Skills

    Excellent interpersonal communication

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Accomplishments

  • Achieved Best Debutant of Allianz Services, H1 2022 award and multiple Best Performer of the Month awards
  • Named as a Customer Satisfaction Champion for the first half of 2022.
  • Conducted sessions on enhancing customer experience, provided floor support and live call barging sessions for new joiners on multiple occasions.
  • Founding member of college Debate Club, and numerous awards in arts and academics.

Certification

UNICEF Community Engagement for Behaviour and Social Change in Humanitarian Action, issued by UNICEF

Interests

Photography

Video editing

Creative writing

Timeline

UNICEF Community Engagement for Behaviour and Social Change in Humanitarian Action, issued by UNICEF

04-2023
Product Support Specialist - CareStack Dental Practice Management
01.2023 - Current

HIPAA (Health Insurance Portability and Accountability Act of 1996) Awareness for Business Associates, issued by HIPAATraining.com

01-2023

Excel 2021 Essential Training (Office 2021/LTSC), issued by LinkedIn Learning

01-2023

Customer Service Leadership, issued by LinkedIn Learning

05-2022
Customer Service Associate - Allianz Services India
09.2021 - 12.2022
Mahatma Gandhi University - Master of Arts, English Language And Literature
06.2019 - 05.2021
Mahatma Gandhi University - Bachelor of Arts, English Language And Literature
06.2016 - 05.2019
Little Flower Public School (CBSE) - Class XII, Biology And Mathematics Group
05.2015 - 04.2016
Amal Sam RegiProduct Support Specialist