AMAL VARGHESE ANTONY

• Proven ability to develop and implement creative solutions to complex problems.
• Resolved problems, improved operations and provided exceptional service.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.

• Coordinated and oversaw email support operations in collaboration with a multidisciplinary team, ensuring seamless communication and resolution of game-related concerns and updates.
• Assumed complete ownership of players' issues, demonstrating a proactive approach in identifying their needs, clarifying information, conducting thorough research, and delivering effective solutions and alternatives.
• Provided prompt, accurate, and real-time responses to player inquiries, maintaining a high level of customer satisfaction and engagement.
• Effectively escalated complex issues to the appropriate team, ensuring timely resolution and minimizing customer dissatisfaction.
• Gathered timely and precise customer feedback, facilitating data-driven decision-making and continuous improvement initiatives.

• Attending customer queries and complaints through social media platforms (Instagram, Facebook, and

Twitter).

• Attracts potential customers by answering product and service questions and suggesting information about

products and services.

• Collaborated with back-office team members to facilitate seamless business execution.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Developed and actualized customer service initiatives to decrease wait times.

• Coordinate the handling of freight, the movement of equipment, and necessary minor repairs.

• Perform other stock-related duties including returning, packaging, pricing, and labeling supplies.