Research based Novel
Aman Agrawal
SME- Operation
Gurgaon,Haryana
Summary
To pursue a career in a value based, growth-oriented organization, contemplating sustained individual growth through hard work and self-improvement in any demanding work and working condition. PROFILE Technically sophisticated and qualified having 5+ years of working experience in IT and Mechanical industry Experienced in administration, LMS, CRM and NPF, Experienced in planning and control Experienced in project handling
Overview
6
6
years of professional experience
4
4
Certifications
2
2
Languages
Work History
SME-Operations
Girnarsoft Education Pvt Ltd
Gurgaon, Haryana
01.2019 - Current
- Coordinating with service and delivery, inside sales and client regarding SLA.
- Preparing & presenting various daily/weekly/monthly MIS reports pertaining to business productivity.
- Communicating new product developments to prospective clients
- Monitoring SLA (Service Level Agreement). To ensure that an agreed level of service is provided for all current services, and that future service is delivered to agreed achievable targets.
- Writing reports
- Providing management with feedback
- Communicating with upper management to develop strategic operations goals
- Developing strategic long-range plans to achieve strategic objectives
- Creating and managing the organization’s fiscal operating and capital budget and expenses
- Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLA’s and maintaining the availability.
- Monitoring operational performance of both internal and external service providers
- Monitoring occupant satisfaction
- Monitoring performance metrics.
Team Leader
Livewire India Pvt Ltd
Moradabad
08.2017 - 02.2018
- We are handling a Team
- There are 8 members in my team
- Maintaining and scheduling the responsibilities of team
- Monitoring daily targets and measure performance
- Coordinate with Upper management
- Handling individual Projects.
Mechanical Specialist
CADD Centre Training Services Pvt Ltd
Moradabad
03.2016 - 07.2017
PPC Engineer
Skylark Industries Pvt Ltd
, Haryana
01.2015 - 12.2015
Education
Master - Business Administration, Operation & Financial Management
Subharti University
Bachelor of Technology - Mechanical Engineering
AKTU
Skills
Analytical and Critical Thinking
Multitasking Abilities
MS Office
Problem-Solving
Teambuilding
Planning and Coordination
Certification
Advance Excel from Cloud Kampus
Additional Information
- EXTRA-CURRICULAR ACTIVITIES Won best performing L2 award for Quarter 3, in 2021 in College Dekho
- Got Top performer of the month award in 2020 in college Dekho.
- Best employee of the year award in CADD Centre in 2016.
- Participate in Robohunt 2013 organized by Rob sapiens sponsor by IIT DELHI.
- Organized an event with my team in the function of “Farewell Party 2013”.
Interests
Playing games- indoor and outdoor
Visiting new places
Personal Profile
Father’s Name Mr. Jagdish Prasad Agrawal
Gender- Male
Date of Birth- 05/06/1994
Permanent Address H No E-5,Hanuman Nagar Moradabad -244001, (U.P.)
Timeline
SME-Operations
Girnarsoft Education Pvt Ltd
01.2019 - Current
Team Leader
Livewire India Pvt Ltd
08.2017 - 02.2018
Mechanical Specialist
CADD Centre Training Services Pvt Ltd
03.2016 - 07.2017
PPC Engineer
Skylark Industries Pvt Ltd
01.2015 - 12.2015
Master - Business Administration, Operation & Financial Management
Subharti University
Bachelor of Technology - Mechanical Engineering
AKTU