Aman Bagga

I at Aon provides support; coach and delivers constructive feedback to team members and encourage all to take an active role in their own Continued Professional Development (CPD). Have leadership responsibility for a team of 14 colleagues and is responsible for all performance management activities for 6 clients & 17 countries in line with company policies and legislation.

• Lead the team by providing direction and linking colleague goals & expectations to those of the company.
• Develop and manage team resources by creating resource plans, ensuring headcount matches plans throughout the year and develops plans for future business need.
• Responsible for pro-actively managing relationships between the team and Key Stakeholders: these can include Clients, Client Managers, other Aon Teams and 3rd party providers.
• Organize and monitor current activity so that the team meet Service Level Agreements (SLAs) and follow the agreed processes.
• Coordinates the team’s workload ensuring both business as usual and/or projects are delivered to required deadlines and level of quality.
• Accountable for overall team quality control, management of risks and escalations, audit and governance. Ensures correct processes and procedures are complied with by colleagues.
• Uses talent management tools including succession planning and talent reviews to ensure that the right people are in the right roles for future growth.
• Drives development activities in the team, identifying development needs and solutions in line with business needs based on the Aon Development Framework.
• Drives & promotes the management, sharing of knowledge in the team of all client processes, tools and systems ensuring documentation is correct, up to date and in line with any statutory or legislative changes.
• Engage and Retain colleagues – enhance Rewards & recognition, career pathing, social media adoption, new hire onboarding, cross center exposure etc

During my tenure with Quatrro, I have majorly worked on:

Debit Card Fraud Prevention

• Observe customer’s debit card transaction to identify whether the transactions are made by customer itself or fraudulent
• Monitor customer transaction records to analyze the pattern of spending
• Identify fraudulent transactions and cancel it from further processing
• Determining existing fraud trends whether happened or not
• Identify fraud type happened on card

Credit Card Chargeback

• Analyze fraudulent transaction disputed by customer
• Check whether it is a counterfeit scenario
• Analyze notes on account maintained by customer care executives
• Check if chargeback rights are there on transaction disputed by customer (as per EMV shift liability)