Summary
Overview
Work History
Education
Skills
Timeline
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Aman Bajpai

Aman Bajpai

Travel Consultant And Product Expert
Bengaluru

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Product Expert

BYJUS
Bengaluru
10.2020 - 11.2023
  • Fleshed out product brand identities by identifying markets and specialized updates.
  • Worked as student success specialist handling their issues and providing necessary resolution.
  • Identified shortcoming and errors of new products in order to improve customer satisfaction.

Sr. Travel Consultant

ATPI GRIFFINSTONE
Mumbai
10.2015 - 11.2019
  • Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
  • Assessed client needs and recommended appropriate products and services to meet preferences and budget.
  • Used GDS such as Amadeus , Sabre , Galileo.
  • Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.

Sr. Associate Operations

WNS Global Services Pvt. Ltd.
Mumbai
04.2014 - 09.2015
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints including cancellations and reissues.
  • Worked varied hours to meet seasonal and business needs.
  • The main Client was Expedia hence worked on the gds such as Amadeus and Sabre for mostly US and European markets.

CCE

IBM
Mumbai
02.2013 - 03.2014
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Worked with Jet airways for 14 months as a CCE.
  • Handled inbound calls for domestic as well as international.
  • Majorly worked on Sabre handling flight changes and information.

Education

AME - Aircraft Maintenance

FIAME
Lucknow
07.2009 - 12.2012

S.S.C -

SGM Inter College
Kanpur
05.2001 -

H.S.C -

St. Xaviers High School
Kanpur

Skills

Troubleshooting

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Timeline

Product Expert

BYJUS
10.2020 - 11.2023

Sr. Travel Consultant

ATPI GRIFFINSTONE
10.2015 - 11.2019

Sr. Associate Operations

WNS Global Services Pvt. Ltd.
04.2014 - 09.2015

CCE

IBM
02.2013 - 03.2014

AME - Aircraft Maintenance

FIAME
07.2009 - 12.2012

S.S.C -

SGM Inter College
05.2001 -

H.S.C -

St. Xaviers High School

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Aman BajpaiTravel Consultant And Product Expert